Site won;t Sync

Hey @renierflance

Thanks for your post. We can certainly help check some possible factors at play with this store syncing. Getting started, could you provide a few pieces of information for us to investigate further?

– Could you provide the site’s WooCommerce System Status Report?
– Could you provide a screenshot of the Sync tab in the plugin settings?
– When enabling the Debug logging in the Logs tab of the plugin settings, does any logging crop up – and if so – could you share it with us?

Thanks in advance for this. I’ll keep an eye out for your response.

– Malachite

Hi There, thanks for this. Can i reply via this link, or is there an email address we can send you all the info?

Hey @renierflance

I’m afraid we don’t have a direct line for forum support. That said, you can directly contact MailChimp’s Support Team who are fully equipped to troubleshoot syncing issues with the plugin. You can reach out to them following the instructions in this link:

https://kb.mailchimp.com/accounts/management/mailchimp-support-options

If you have any further questions, feel free to let us know.

Malachite

Hi I’m also unable to sync properly.

The list selection box is greyed out in woocommerce. Is this normal?

Hey @craigjiggy

A greyed out list selection field usually indicates that the store has already synced with a particular list. Because a MailChimp store cannot sync to more than one list, it’s necessary to delete the store connection entirely (by deactivating then deleting the plugin) in order to setup a new store that connects to a different list. Unfortunately lists cannot be edited in an existing store connection.

All this said, if you’re seeing syncing issues, would you be able to provide the details requested above in the thread? I’d be glad to offer some further advice based on what you’re seeing.

Thanks,
Malachite