Site won't open — HTTP 500 Error — PHP Startup: Unable to load dynamic library

  • Resolved korkiley

    (@korkiley)


    8 years, 9 months ago

    Web site: https://www.tortui.com won’t open at all. I’m getting an HTTP 500 Error.
    PHP version: 5.2.17
    Host: Bluehost shared.
    I contacted Bluehost. They pointed out my log file and told me to contact WordPress support. It was only a few days previously that I had contacted them because none of my 5 sites would open. They reloaded the WP core files and asked me to change the site and home URLs to match the subdomain. All five sites including the main site https://www.tortui.com worked after this. A few days later I tried to go to my sites and 2 out of 5 wouldn’t load. I saw the following warnings in the log file at 

    [30-May-2016 10:42:00] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/php/54/usr/lib64/php/modules/imagick.so' - /usr/php/54/usr/lib64/php/modules/imagick.so: undefined symbol: zend_new_interned_string in Unknown on line 0
[30-May-2016 10:42:00] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/php/54/usr/lib64/php/modules/http.so' - /usr/php/54/usr/lib64/php/modules/http.so: undefined symbol: zend_new_interned_string in Unknown on line 0
[30-May-2016 10:42:00] PHP Warning:  PHP Startup: magickwand: Unable to initialize module
Module compiled with module API=20100525, debug=0, thread-safety=0
PHP    compiled with module API=20060613, debug=0, thread-safety=0
These options need to match
 in Unknown on line 0
[30-May-2016 10:42:00] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/php/54/usr/lib64/php/modules/mailparse.so' - /usr/php/54/usr/lib64/php/modules/mailparse.so: undefined symbol: zend_new_interned_string in Unknown on line 0
[30-May-2016 10:42:00] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/php/54/usr/lib64/php/modules/oauth.so' - /usr/php/54/usr/lib64/php/modules/oauth.so: undefined symbol: zend_new_interned_string in Unknown on line 0
[30-May-2016 10:42:00] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/php/54/usr/lib64/php/modules/oci8.so' - /usr/php/54/usr/lib64/php/modules/oci8.so: undefined symbol: zend_new_interned_string in Unknown on line 0
[30-May-2016 10:42:00] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/php/54/usr/lib64/php/modules/uploadprogress.so' - /usr/php/54/usr/lib64/php/modules/uploadprogress.so: undefined symbol: zend_ini_string_ex in Unknown on line 0
[30-May-2016 10:42:00] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/php/54/usr/lib64/php/modules/http.so' - /usr/php/54/usr/lib64/php/modules/http.so: undefined symbol: zend_new_interned_string in Unknown on line 0
[30-May-2016 10:42:00] PHP Warning:  PHP Startup: magickwand: Unable to initialize module
Module compiled with module API=20100525, debug=0, thread-safety=0
PHP    compiled with module API=20060613, debug=0, thread-safety=0
These options need to match
 in Unknown on line 0
[30-May-2016 10:42:00] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/php/54/usr/lib64/php/modules/mailparse.so' - /usr/php/54/usr/lib64/php/modules/mailparse.so: undefined symbol: zend_new_interned_string in Unknown on line 0
[30-May-2016 10:42:00] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/php/54/usr/lib64/php/modules/oauth.so' - /usr/php/54/usr/lib64/php/modules/oauth.so: undefined symbol: zend_new_interned_string in Unknown on line 0
[30-May-2016 10:42:00] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/php/54/usr/lib64/php/modules/oci8.so' - /usr/php/54/usr/lib64/php/modules/oci8.so: undefined symbol: zend_new_interned_string in Unknown on line 0
[30-May-2016 10:42:00] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/php/54/usr/lib64/php/modules/uploadprogress.so' - /usr/php/54/usr/lib64/php/modules/uploadprogress.so: undefined symbol: zend_ini_string_ex in Unknown on line 0

    I’m not sure that these warnings would be sufficient to prevent the site from opening. Does this look like a WP problem or a host problem?

    I had not made any changes to either of these sites since I was last able to access them. The other site I’m not able to access is
    https://travel.tortui.com Ironically, this site had NOT been down previously.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I hate to do the finger pointing thing, but this really looks like a server misconfiguration to me that would have to be addressed by Bluehost tech support.

    Thread Starter korkiley

    (@korkiley)

    Thank you! I’ll try them again unless anyone can think of other possiblities. I’m I correct in thinking that these “warnings” wouldn’t usually prevent my site from opening?

    I think you might be missing some dependencies. You might need to contact your host about this. This might help.

    Hi korkiley,

    Good call looking at the log file! This doesn’t look like a WordPress problem to me. I suspect there’s something wrong with Bluehost’s server. The libraries referenced in the log file are not bundled with WordPress, but instead with the web server and PHP installation they’re using to host your site.

    Thread Starter korkiley

    (@korkiley)

    Thanks to all of you for the lightening fast response!!!

    Moderator t-p

    (@t-p)

    PHP version: 5.2.17

    Please also note the system requirements:

    System Requirements

    PHP version 5.2.4 or higher.
    MySQL version 5.0 or higher.

    Recommendations

    PHP version 5.6 or higher.
    MySQL version 5.6 or higher.
    The mod_rewrite Apache module.
    A link to www.remarpro.com on your site.

    Thread Starter korkiley

    (@korkiley)

    Thanks Tara. I have no control over PHP, MySQL and mod_rewrite. I’ll make sure my sites have the www.remarpro.com link.

    I poked around some more and discovered that the cloudflare plugin was preventing my two sites from starting.

    Parse error: syntax error, unexpected T_STRING, expecting T_CONSTANT_ENCAPSED_STRING or ‘(‘ in /home2/kortuico/public_html/wp-content/plugins/cloudflare/cloudflare.php on line 36.

    I removed the plugin and re-installed it but the error is still there.

    I did a little more research and it looks like this version of cloudflare requires PHP 5.3 or later. I contacted my hosting service and they upgraded my PHP to 5.6. They said that the highest MySQL version available for my share is 5.5. Am I likely to run into problems with that version?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You do not need a link to www.remarpro.com on your site! ??

    If you check your hosting control panel, you may find an option to set a version for PHP. If so, use the latest you can.

Viewing 8 replies - 1 through 8 (of 8 total)
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