Site with users Error Site with Shop OK

  • Resolved mrkcrwly

    (@mrkcrwly)


    4 years, 7 months ago

    Trying to setup a new Woocommerce site and need to obtain users from the Members Only site. Both sites are on Bluehost as subdomains of the main domain.

    New shop site tests are all ok. Existing Members site provides the following error in log:

    2020-08-03 22:31:55 – Info – Renewing token for https://shop.kcwg.org
    2020-08-03 22:31:56 – Warning – Failed to renew token for https://shop.kcwg.org – retrying…
    2020-08-03 22:31:57 – Alert – Failed to renew token for https://shop.kcwg.org
    2020-08-03 22:31:57 – Alert – Failed to renew token for https://shop.kcwg.org
    2020-08-03 22:31:57 – Info – A WordPress error was triggered:
    Array
    (
    [0] => http_request_failed cURL error 28: Operation timed out after 1001 milliseconds with 0 bytes received
    )

    2020-08-03 22:31:58 – Alert – Error contacting the remote site: Payload error – Syntax error

    Thanks
    Mark

    • This topic was modified 4 years, 7 months ago by mrkcrwly. Reason: Added content

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Alexandre Froger

    (@frogerme)

    Hello @mrkcrwly !

    The error logs say it all, really: the Existing Members site could not reach https://shop.kcwg.org on time, and the request timed out. It seems to indicate the URL is not visible from the server. Some of the ways to check that would be to login in the server’s console via SSH and try ping shop.kcwg.org, or wget https://shop.kcwg.org.
    You could also increase the time out limit with code and see if that helps, using the filters provided in the documentation.

    Either way, this is an issue with your setup and not a bug with the plugin itself. It would require dedicated sysadmin or programmer work, so troubleshooting more is out of the scope of this forum. I will mark the issue as “Resolved”. If you are unsure how to troubleshoot your setup, feel free to involve a sysadmin/programmer, or ask more help via other channels.

    Let me also mention in passing (even it’s not entirely related to the current issue) that if you want the users to sync, they need to exist on both websites (possibly after using the import/export), or their account needs to be updated on the site where they exist, with “Create” and “Update” actions activated on both sites.

    Best,
    Alex

    Thread Starter mrkcrwly

    (@mrkcrwly)

    Wanted to follow up with my error in case it helps someone.
    I contacted Bluehost to check my account and found out that SSL did not install on this Subdomain. They corrected it.
    I then received a error message during the test that said: On the remote site please make sure the permalinks are not using the plain option”. I changed the permalink option on the new site permalinks from PLAIN to POST NAME located in Settings/Permalinks.
    It now works flawlessly.
    Big thank you for this plugin.
    Mark

    Plugin Author Alexandre Froger

    (@frogerme)

    Hey @mrkcrwly !

    That’s awesome!
    A big thank you for providing your feedback here – it is a great way to help others who might have the same kind of issue!

Viewing 3 replies - 1 through 3 (of 3 total)
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