Site will not load after installing plugin

  • Resolved mhutchins

    (@mhutchins)


    5 years, 7 months ago

    Hello,

    I installed and setup the WP Live Chat plugin this morning and pretty much ran it all day testing with no issues. Then this evening the site will no longer load. I get the following message-
    “Service Unavailable

    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.”

    I can’t log on to the dashboard to deactivate the plugin because of the same error.

    Is there a known issue and or work around???

    Please and thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter mhutchins

    (@mhutchins)

    Site is back to loading now, but per Jetpack’s notifications, it has been off and on all night. Is there a trick to running this plugin and keeping the site speed and/or keeping the site from not loading? This site has been live for quite some time and have not once had an issue like this. Just too coincidental that this happened after installing /running this plugin. Any and all info would be greatly appreciated.

    Hi @mhutchins,

    Thank you for reporting this issue to us. This should not occur as long as sufficient server resources are available.

    Could I ask you to open a support ticket with us here: https://wp-livechat.com/contact-us

    This will allow our development team to work with you directly in finding a solution as soon as possible.

    We look forward to assisting you with this.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Site will not load after installing plugin’ is closed to new replies.