Site went down, can't log in, and it rejects every username/password

  • I will start by saying that I’m not positive on version. The last 3 or 4 times I have logged in it says I need to update, or it has already upgraded automatically. Which I thought it wasn’t supposed to do.

    I had to reregister to post this, and I can access my file on Godaddy, but not through the dashboard. I can’t even get to the dashboard because it won’t accept any account information I try, so I don’t know if my account is even still there. When I go to my site just typing in the URL it comes up with an error. The Website cannot display the page, then further over it says HTTP 500 in really small print.

    I would like to
    1. be able to access my dashboard as I’m really not sure how to do anything with FTP.
    2. Be able to have my site show up for people when they go to my domain or one of the forwarded domains that I use.
    3. Find an easy tutorial on how to keep this from happening, as it seems like every time I try to learn how to do this everything crashes. I get it fixed, and by that time I just want to say forget it. I know WordPress is supposed to be the best, but I don’t see how if I can never keep a site up or a site looking decent, or the links and stuff from plugins working. I’ve spent an hour combing through forums just trying to figure out how to log in. And am really hoping that since I reregistered it didn’t screw something up because it was the same username I think I had before…. not positive anymore, cause I’ve tried all of them that I normally use, and all of my past blog email addresses/password combinations that I had written down.

    Please help!

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  • Moderator James Huff

    (@macmanx)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Sixteen theme to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Viewing 1 replies (of 1 total)
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