site suddenly not working

  • Resolved dennisroliff

    (@dennisroliff)


    8 years, 4 months ago

    Hi all,

    I was in the middle of updating some plugins on my website and all of a sudden the firefox (v 47) browser window went white. Now I’m not able to log back in. When I try to go to the login page in Firefox, it’s just a white screen. When I try the same in Chrome (Version 49.0.2623.112 (64-bit)) I get a page that says:
    The https://www.theohioconservatory.com page isn’t working
    https://www.theohioconservatory.com is currently unable to handle this request.
    500

    I’m using bluehost to host the site and I use Transmit to ftp files directly when necessary.
    Is there anyone out there who can give some input on how to remedy this or what the problem might be?

    Thanks.

    Dennis

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Sixteen theme to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter dennisroliff

    (@dennisroliff)

    Hi James,

    That was exactly it! After renaming my plugins folder, via my ftp client Transmit, so that wordpress wouldn’t recognize it, my site was again working and I was able to log back in. So the problem was with the calendarize-it plugin. I’ve gone back to an earlier version (3.2.0) and am doing some experimenting to see if the updated version (4.2.4) will somehow work with my wordpress v 4.4.4 or, if upon updating to wordpress 4.5.3 it will work then. If not, I guess I need to contact the calendarize-it tech support.

    Thanks so much for your input.

    Dennis

    Moderator James Huff

    (@macmanx)

    You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)
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