Site suddenly not working.

  • Chaz

    (@eternalskychaz)


    8 years, 6 months ago

    Hello, everyone!

    One of my client’s websites suddenly isn’t working. Every time I try to access any page on the site, even the login page, I get a blank white page. No 404 error and no code to inspect.

    The site is https://www.albanyfire.com

    I know that the web host is not the problem because, if I remove the index.php and put up a custom index.html page, the .html page will display correctly.

    The site was put up in 2010 and has worked perfectly since then. There is also a sister site, https://www.albanyfireresidential.com that works perfectly. it is the same WP version as their main site, hosted by the same provider.

    Has this happened to anyone else? Any ideas on how to fix this?

    Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)
  • Moderator James Huff

    (@macmanx)

    A blank white page means that PHP is crashing, usually due to a function conflict, probably introduced by a plugin or theme.

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter Chaz

    (@eternalskychaz)

    Well, the theme has been the same since I put the site up, but I’ll give this a try.

    Thanks, James.

    Moderator James Huff

    (@macmanx)

    You’re welcome!

    Thread Starter Chaz

    (@eternalskychaz)

    Okay, I tried all of that, including going so far as to delete all the themes, except the 2014 “default” theme, and then deleting all the plugins. Nothing has worked to restore the site.

    Moderator James Huff

    (@macmanx)

    Try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

    Thread Starter Chaz

    (@eternalskychaz)

    Okay, but this one is going to take a while … *chuckle*

    Moderator James Huff

    (@macmanx)

    No worries, let us know how it goes! ??

    Phil

    (@owendevelopment)

    You can also check your PHP error logs on the server to see where the problem lies. Updating WordPress will still throw errors if the theme itself is the actual conflict. I’ve seen this before when WordPress auto-updates on a site running an old outdated theme. Try reuploading WP files, if still the same error, check the PHP files to try and hunt down where the problem is originating.

    Thread Starter Chaz

    (@eternalskychaz)

    James – re-loaded WP in the manner you describe, but the problem still persists.

    Phil – The error logs are all blank. No evidence of any kinds of error.

    Moderator James Huff

    (@macmanx)

    What version of PHP is running on the server?

Viewing 10 replies - 1 through 10 (of 10 total)
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