Try going to Dashboard > Plugins and Deactivate and then Activate Jetpack plugin. If that is not working, Deactivate and then Delete Jetpack and then Install it again and Activate it.

Hope this helps!

If that doesn’t work, as a next step here, would you please delete Jetpack and then reinstall it?

This handy guide explains that process in more detail:

https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

Let us know how that goes ??

Can you try these steps to clear the Jetpack options from your database?

1. Go to Jetpack in your site’s dashboard.
2. Disconnect from Jetpack if it says that you are connected on the Jetpack page.
2. Deactivate Jetpack on your Plugins page
3. Install and activate this plugin to remove the Jetpack data from your database: https://github.com/automattic/jetpack-addons/archive/add/jp-rm-options.zip
4. Check to make sure this plugin is now deactivated and deleted from your site, since it performed its job.
5. Try to re-activate and connect to Jetpack again.

Let us know how that goes.

Thanks for your reply.
I installed the plugin but when I tried to activate it, it says the plugin file does not exist.

Taking a look at things from our side, it looks like Jetpack has been completely removed from your site. You should be able to reinstall it from the Plugins page.

If you continue to get an error message, please manually remove Jetpack’s files on your site. They are located in this directory:

/wp-content/plugins/jetpack/

If you’re not sure how to do that, your hosting provider can do it for you.

Please let us know if the Stats page continues to be blank – and thank you for continuing to troubleshot this with us! ??

Can you try these steps to troubleshoot your problem?

Actually, see my reply below for what the issue may be.

If you’re still having the problem after following these steps, we’ll need to run some tests with you directly to try to figure out what’s happening.

Could you contact us via this contact form and mention this thread?

Thanks!

It looks like there might also be an issue with our servers verifying your site’s SSL certificate.

Here’s a report that gives some more details:

https://www.ssllabs.com/ssltest/analyze.html?d=stephaniehoathlete.com.au&hideResults=on

It looks like your server doesn’t have the necessary SSL libraries installed to enable “Forward Secrecy”. Without this, certain security protocols fail and Jetpack needs those for authorization.

To remedy this, I’d recommend contacting your host and asking them to make sure your certificate supports Forward Secrecy.

If you’re still having trouble after you fix the issue with your SSL certificate, please get in touch using the contact form link above.

Thanks again.