site stats

Hi there! Could you post your site URL here, so I can have a look?

my site url https://tutshome.com/

Thanks for the link! I had a look at your site, and it appears to be properly connected at the moment.

Are you still experiencing trouble? If so, could you please try disconnecting and then reconnecting Jetpack to WordPress.com?

To do so, navigate to Dashboard > Jetpack. Then, scroll to the bottom of the page and click the “Disconnect from WordPress.com” link. After doing so, click the “Connect to Get Started” button to reconnect.

Please let me know when you have done so, and I will check that your connection is working properly on our end.

i did Disconnect from WordPress then Connect again to wordpress but stil same problem ??

and this is pic of my prob

https://i60.tinypic.com/296hdmg.jpg

Thank you for the update. Are you able to view your site stats here?:
https://wordpress.com/my-stats

If so, then that’s a good sign. It means your stats are being recorded properly, but you’re just unable to view them from your Dashboard.

Let me know about the above, and then we can go from there!

yes on that link you give me i can see my site starts ther but not in my site dashbord ??

That’s good news! The next thing to check is whether any other plugins on your site may have a conflict. Please check our Known Issues list here:
https://jetpack.me/support/getting-started-with-jetpack/troubleshooting-tips/

You can also try to deactivate all plugins on your site, and see if that resolves the issue. If it does, then activate them one at a time to determine which is causing the conflict.

If that doesn’t help, please rule out a theme conflict by temporarily changing your site’s theme to a default theme (such as Twenty Twelve) and trying again.

Please let me know how that works for you!