Site Scan invalid_json

  • Resolved joncon62

    (@joncon62)


    1 month, 3 weeks ago

    I’ve recently been getting an invalid_json error on WP-Cron scheduled site scans on several of my websites. What could cause this? If I initiate a manual scan all is good. This is the log entry.

    id               => 18198
    module           => site-scanner
    type             => warning
    code             => scan-failure-server-error
    timestamp        => 2024-09-30 12:04:17
    init_timestamp   => 2024-09-30 12:03:30
    remote_ip        => 2a02:4780:a:1234::29
    user_id          => [empty string]
    url              => wp-cron
    memory_current   => 160156312
    memory_peak      => 185430816
    data             => Array
        results   => Object WP_Error
            errors       => Array
                invalid_json                   => Array
                    0   => Invalid JSON.
                itsec-temporary-server-error   => Array
                    0   => Site Scanning is temporarily unavailable, please try again later.
            error_data   => Array
                invalid_json   => Array
                    0     => <!DOCTYPE html>
    <!--[if lt IE 7]> <html class="no-js ie6 oldie" lang="en-US"> <![endif]-->
    <!--[if IE 7]>    <html class="no-js ie7 oldie" lang="en-US"> <![endif]-->
    <!--[if IE 8]>    <html class="no-js ie8 oldie" lang="en-US"> <![endif]-->
    <!--[if gt IE 8]><!--> <html class="no-js" lang="en-US"> <!--<![endif]-->
    <head>
    <meta http-equiv="refresh" content="0">

    <title>itsec-site-scanner.ithemes.com | 522: Connection timed out</title>
    <meta charset="UTF-8" />
    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
    <meta http-equiv="X-UA-Compatible" content="IE=Edge" />
    <meta name="robots" content="noindex, nofollow" />
    <meta name="viewport" content="width=device-width,initial-scale=1" />
    <link rel="stylesheet" id="cf_styles-css" href="/cdn-cgi/styles/main.css" />


    </head>
    <body>
    <div id="cf-wrapper">
    <div id="cf-error-details" class="p-0">
        <header class="mx-auto pt-10 lg:pt-6 lg:px-8 w-240 lg:w-full mb-8">
            <h1 class="inline-block sm:block sm:mb-2 font-light text-60 lg:text-4xl text-black-dark leading-tight mr-2">
              <span class="inline-block">Connection timed out</span>
              <span class="code-label">Error code 522</span>
            </h1>
            <div>
               Visit <a  target="_blank" rel="noopener noreferrer">cloudflare.com</a> for more information.
            </div>
            <div class="mt-3">2024-09-30 12:04:17 UTC</div>
        </header>
        <div class="my-8 bg-gradient-gray">
            <div class="w-240 lg:w-full mx-auto">
                <div class="clearfix md:px-8">
                  
    <div id="cf-browser-status" class=" relative w-1/3 md:w-full py-15 md:p-0 md:py-8 md:text-left md:border-solid md:border-0 md:border-b md:border-gray-400 overflow-hidden float-left md:float-none text-center">
      <div class="relative mb-10 md:m-0">

    <span class="cf-icon-browser block md:hidden h-20 bg-center bg-no-repeat"></span>
    <span class="cf-icon-ok w-12 h-12 absolute left-1/2 md:left-auto md:right-0 md:top-0 -ml-6 -bottom-4"></span>

      </div>
      <span class="md:block w-full truncate">You</span>
      <h3 class="md:inline-block mt-3 md:mt-0 text-2xl text-gray-600 font-light leading-1.3">

    Browser

      </h3>
      <span class="leading-1.3 text-2xl text-green-success">Working</span>
    </div>

    <div id="cf-cloudflare-status" class=" relative w-1/3 md:w-full py-15 md:p-0 md:py-8 md:text-left md:border-solid md:border-0 md:border-b md:border-gray-400 overflow-hidden float-left md:float-none text-center">
      <div class="relative mb-10 md:m-0">
    <a  target="_blank" rel="noopener noreferrer">
    <span class="cf-icon-cloud block md:hidden h-20 bg-center bg-no-repeat"></span>
    <span class="cf-icon-ok w-12 h-12 absolute left-1/2 md:left-auto md:right-0 md:top-0 -ml-6 -bottom-4"></span>
    </a>
      </div>
      <span class="md:block w-full truncate">Manchester</span>
      <h3 class="md:inline-block mt-3 md:mt-0 text-2xl text-gray-600 font-light leading-1.3">
    <a  target="_blank" rel="noopener noreferrer">
    Cloudflare
    </a>
      </h3>
      <span class="leading-1.3 text-2xl text-green-success">Working</span>
    </div>

    <div id="cf-host-status" class="cf-error-source relative w-1/3 md:w-full py-15 md:p-0 md:py-8 md:text-left md:border-solid md:border-0 md:border-b md:border-gray-400 overflow-hidden float-left md:float-none text-center">
      <div class="relative mb-10 md:m-0">

    <span class="cf-icon-server block md:hidden h-20 bg-center bg-no-repeat"></span>
    <span class="cf-icon-error w-12 h-12 absolute left-1/2 md:left-auto md:right-0 md:top-0 -ml-6 -bottom-4"></span>

      </div>
      <span class="md:block w-full truncate">itsec-site-scanner.ithemes.com</span>
      <h3 class="md:inline-block mt-3 md:mt-0 text-2xl text-gray-600 font-light leading-1.3">

    Host

      </h3>
      <span class="leading-1.3 text-2xl text-red-error">Error</span>
    </div>

                </div>
            </div>
        </div>

        <div class="w-240 lg:w-full mx-auto mb-8 lg:px-8">
            <div class="clearfix">
                <div class="w-1/2 md:w-full float-left pr-6 md:pb-10 md:pr-0 leading-relaxed">
                    <h2 class="text-3xl font-normal leading-1.3 mb-4">What happened?</h2>
                    <p>The initial connection between Cloudflare's network and the origin web server timed out. As a result, the web page can not be displayed.</p>
                </div>
                <div class="w-1/2 md:w-full float-left leading-relaxed">
                    <h2 class="text-3xl font-normal leading-1.3 mb-4">What can I do?</h2>
                          <h3 class="text-15 font-semibold mb-2">If you're a visitor of this website:</h3>
      <p class="mb-6">Please try again in a few minutes.</p>

      <h3 class="text-15 font-semibold mb-2">If you're the owner of this website:</h3>
      <p><span>Contact your hosting provider letting them know your web server is not completing requests. An Error 522 means that the request was able to connect to your web server, but that the request didn't finish. The most likely cause is that something on your server is hogging resources.</span> <a rel="noopener noreferrer" >Additional troubleshooting information here.</a></p>
                </div>
            </div>
        </div>

        <div class="cf-error-footer cf-wrapper w-240 lg:w-full py-10 sm:py-4 sm:px-8 mx-auto text-center sm:text-left border-solid border-0 border-t border-gray-300">
      <p class="text-13">
    <span class="cf-footer-item sm:block sm:mb-1">Cloudflare Ray ID: <strong class="font-semibold">8cb41222dd5ab322</strong></span>
    <span class="cf-footer-separator sm:hidden">?</span>
    <span id="cf-footer-item-ip" class="cf-footer-item hidden sm:block sm:mb-1">
      Your IP:
      <button type="button" id="cf-footer-ip-reveal" class="cf-footer-ip-reveal-btn">Click to reveal</button>
      <span class="hidden" id="cf-footer-ip">2a02:4780:a:1580:0:f62:1a60:2</span>
      <span class="cf-footer-separator sm:hidden">?</span>
    </span>
    <span class="cf-footer-item sm:block sm:mb-1"><span>Performance & security by</span> <a rel="noopener noreferrer"  id="brand_link" target="_blank">Cloudflare</a></span>

      </p>
      <script>(function(){function d(){var b=a.getElementById("cf-footer-item-ip"),c=a.getElementById("cf-footer-ip-reveal");b&&"classList"in b&&(b.classList.remove("hidden"),c.addEventListener("click",function(){c.classList.add("hidden");a.getElementById("cf-footer-ip").classList.remove("hidden")}))}var a=document;document.addEventListener&&a.addEventListener("DOMContentLoaded",d)})();</script>
    </div><!-- /.error-footer -->


    </div>
    </div>
    </body>
    </html>

                    url   => https://snappytickets.co.uk
        cached    => [boolean] false
Viewing 13 replies - 1 through 13 (of 13 total)

  • same issue…

    Hundreds of our sites are also reporting invalid_json since around 5am PST this morning.

    • This reply was modified 1 month, 3 weeks ago by caordawebsol.

    Same here, this happens on multiple websites that I manage.

    Same issue.

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi All,

    Thank you for bringing this to our attention.

    We’re currently investigating this uptick in?invalid_json?errors on the scheduled site scans and our engineers are testing a fix. However, running a manual site scan should be fine.

    We’ll circle back here once we have an update.

    Thank you for your patience!

    Same here – two dozen sites.

    Any more news on this one? We’re getting hundreds of notifications every day.

    Nolwenn

    (@heolgwenn)

    Hello, Same thing except that manual analysis does not work either… What a headache! Any news ?

    I have the same issue and also am not able to run manual scans

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hello,

    Just wanted to check in here to see if you’re still getting the same error on your latest site scans?

    We’ve determined that this issue is due to our Cloudflare rules issuing challenges to some sites running the scans. Our team has configured a resolution for this and got confirmation from other users that the error doesn’t appear on latest scans anymore.

    Looking forward to your confirmation. Thank you!

    Thread Starter joncon62

    (@joncon62)

    I haven’t seen this error in a while so for me it appears to be fixed. However several people have added their names to this thread since I started it. I’d be happy for you to close this thread.

    We still have a few sites returning the error on the scheduled scans.

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @joncon62, that’s great to hear! I appreciate the confirmation.

    @caordawebsol would you please reach out to our team via our contact form?here, so we can dig into this further? Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)
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