Site Scan error cURL error 28

  • Resolved wolfgangu

    (@wolfgangu)


    2 years, 4 months ago

    Hello

    I am using ithemes security pro 7.2.3 and get an cURL error 28 timed out after 10000 milliseconds on every scan

    I have deactivated all other plugins and changed to default theme and still the same

    I have asked my Hoster for help but their progress so far is that they have asked for the IP address and port no of where the plugin is trying to connect to ?
    Can you help please

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @wolfgangu,

    If you have an active support subscription for iThemes Security Pro, kindly submit a ticket from your Member Panel.

    +++++ To prevent any confusion, I’m not iThemes +++++

    Thread Starter wolfgangu

    (@wolfgangu)

    Hi Nipro

    I dont have a active support subscription, so I was hoping I could some help here

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @wolfgangu, thank you for reaching out. iTSec’s IP address is 67.227.194.4. For cURL error 28, could you please ask your hosting provider if they support loopback requests and have them look into why the timeout occurred? This article will shed more light on what that error means. I hope this helps!

    Thread Starter wolfgangu

    (@wolfgangu)

    Hi (@shanedelierrr) , thank you for your reply and help

    I have sent all of the above info to my Hoster and hopefully it will help them to solve the problem, I will let you know but it might be in 2-3 days

    Thread Starter wolfgangu

    (@wolfgangu)

    Hi (@shanedelierrr)

    The Hoster have advised that the IP address was blocked in the server firewall grey list and they have removed the IP from the greylist and the scan works now

    thanks for your help

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @wolfgangu, thank you for the update, and you’re welcome! I’ll now mark this topic as resolved. Please don’t hesitate to reach out to us if you have other concerns that you’d like us to assist with.

Viewing 6 replies - 1 through 6 (of 6 total)
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