Site not working HELP

I have changed the JS to the JQuery one and it works fine up until the point where you want to select seats and then it takes you back to the front page where you select the date

Hi,

Have you tried disabling other plugins on your site to see if there is an incompatibility with one of them? I have the plugin which has been running very successfully for 4+ years.

Hi, it was working fine no new plugins it seemed to start playing up when the new version of wordpress was installed. I am still having problems, i don’t have that many plugins on the site.

Also as you are a bit of an oracle when it comes to stageshow do you know how to change the text when someone selects an invalid seat?

Hey,

That’s a bit odd! The site I’m running has the most up to date version of WP also and seems to be running alright. Do you have the capability to install another wp site on your hosting along side your main site just to install stageshow to see if it runs without any issues? There probably is an easier way to look at it but I ain’t too clued up.

Regarding the invalid seat section yes, I can help with that.

Stageshow -> settings -> advanced tab -> custom javascript

Ensure there is a custom javascript file selected in the dropdown and click edit.

Look for the function stageshowCustom_AlertInvalidSeat() If it exists then edit it. If not create it. An example from the site I run is below:

function stageshowCustom_AlertInvalidSeat()
{
	alert('INVALID SEAT SELECTION\n\n' + 'Please ensure the following\n\n' + "? You are not leaving a single seat when making your selection\n\n" + 'If you are having issues you can call us on 01555 ****** - Option 3');
}

Hope this helps,
Chris

Thank Chris, there is definitely something in my site that it doesn’t like now. I want to delete and reinstall stageshow but i’m going to lose all of the settings and existing sales we have made which could be an absolute nightmare. I don’t know what to do for the best now

I also couldn’t get the invalid seal text to work either, i’ve altered that text before in the JS and it didn’t work then either.

I’m not having much luck

Kevin

Hi Kevin,

When you update the JS file ensure you clear cookies in your browser and try again.

With regards to your other issue, do you have a backup of your site? If so under tools there is the choice to export stageshow data and if so you can reupload all the data again via phpmyadmin or similar if you have access to that.

Make sure you make a FULL backup before you try anything.

What site are you having trouble with? If you wish to say privately you can email me: [email protected]

Thanks,
Chris