Site not loading

  • Resolved rosbiffer

    (@rosbiffer)


    4 years, 3 months ago

    I deactivated W3 Total cache to troubleshoot an issue with a form. It didn’t make I a difference so I reenabled the plugin and now my site isn’t loading – it’s just timing out. I don’t know if it’s a cache issue or not but I can’t even load admin to try anything.

    How can I disable this plugin without access to admin?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @rosbiffer

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    I can see your website loading just fine. Can you please confirm you are still experiencing the issue?
    TO disable W3 Total Cach without admin access, you can do it via Cpanel and just rename wp-content/plugins/w3-total-cache/ folder to w3-total-cache_old.
    Also, make sure to manually delete the cache folder in wp-content.
    I hope this helps!
    Thanks!

    Thread Starter rosbiffer

    (@rosbiffer)

    I deactivated the plugin via admin and it seems that is what stopped the site loading at all. Eventually I had to rename the plug in the plugins folder to get admin to load. Then I renamed the folder back and it worked again and allowed me to reactivate the plugin.

    So the question is if I want to temporarily disable to plugin to check if it clashing with anything how do I do it?

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @rosbiffer

    Thank you for the information.
    You can temporarily disable W3 Total Cache the same way as you did it last time, just deactivate it in the Plugins>Installed plugins.
    To avoid any possible conflict, you should purge all caches prior to deactivating the plugin.
    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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