• Resolved haryorolar

    (@haryorolar)


    Hello, after transferring my website to another host account, it stopped displaying and contacting my host provider and checking error log, I learnt wordfence triggered the issue and all effect to solve the issue proves abortive. I have deleted the plugin folder from backend but my website won’t come up still.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • It looks like you might have two problems. First of all, it appears you don’t have an SSL certificate installed for the account on the new host, which means your site can’t be accessed with HTTPS without the scary browser warning that the connection is not secure. For that, you’ll need to contact your host and have them install an SSL certificate if you don’t have access to do so yourself.

    If I try to access the site via HTTP, I get a white screen of death, which is where the error log comes into play; you’ve got a PHP error in there somewhere. If it is indeed due to Wordfence, and you have no access to the admin side of WordPress, you can do a manual removal of Wordfence using the instructions for “Manual Removal” on the Remove or Reset page of their documentation.

    Hi @haryorolar

    Besides what was mentioned by @linux4me2 (thanks for helping out!), you can edit (wp-config.php) file and replace this line:
    define('WP_DEBUG', false);
    with:

    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);

    Now, when you access your site again and get the white screen of death, you can check this file (/wp-content/debug.log) for any error messages. Let me know if there is any error related to Wordfence.

    Thanks.

    Thread Starter haryorolar

    (@haryorolar)

    Thanks so much everyone, I have resolve the issue. The site is back online

Viewing 3 replies - 1 through 3 (of 3 total)
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