• Resolved simonharrison

    (@simonharrison)


    When I activate the Site Kit plug in, I get a screen delay, where the screen is drawn with a white background but very little of the actual site design

    Then as soon as a key is pressed or a mouse is moved it draws the page

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @simonharrison. If you’d like to share your Site Health information, along with a recording of what you’re encountering, we can hopefully determine more on this. You can use a service such as Loom to share a screen recording, while using the same form to share this privately if preferred.?

    Within the recording feel free to also open your browser console demonstrating any errors that exist.

    If preferred, you can enable Site Kit once more and let me know once done. I can then check for the same experience. I suspect a conflict with either a tag added via Tag Manager or an optimization plugin conflict with the Site Kit admin toolbar may be impacting your site. In the case of the former, disabling the Site Kit admin toolbar feature may be a useful check.

    Let me know if you have any questions with the above.

    Thread Starter simonharrison

    (@simonharrison)

    Thanks for the speedy response James

    I have just shared some details and a video

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for sharing your Site Health information @simonharrison. Unfortunately I didn’t see any recording included in the form, but do feel free to share here or in another forum update.

    Regarding Hummingbird, such optimization plugins can indeed impact either how the Site Kit admin toolbar feature works, or impact how the snippets placed via Site Kit function. Does the same occur if you temporarily deactivate it?

    Note that I’m also browsing your site at present, and it looks like you have Site Kit active. I don’t encounter any issues so I do suspect it’s related to the admin toolbar, which would impact you only, as a logged in administrator. Along with checking does the same occur with Hummingbird deactivated, please do check whether the same occurs with the Site Kit admin toolbar feature disabled.

    Let me know if you have any questions with the above,

    Thread Starter simonharrison

    (@simonharrison)

    Thread Starter simonharrison

    (@simonharrison)

    If I temporarily deactivate Hummingbird the issues seems to go away, so maybe I raise this issue with the Hummingbird team instead?

    I like Site Kit, I find it very useful

    Plugin Support James Osborne

    (@jamesosborne)

    Nice troubleshooting @simonharrison.

    You don’t need to deactivate Hummingbird, as it’s more a case of determining what configuration is conflicting with the Site Kit admin toolbar, or else adding an exception for Site Kit resources so the admin toolbar works as expected. I checked Some Hummingbird documentation and there are exclusion options via (Dashboard > Hummingbird Pro > Caching > Page Caching > Exclusions). You can add /wp-content/plugins/google-site-kit/ in there I believe.

    Let me know how you get on with the above. Note also that this conflict you’re encountering only impacts you, as it’s related to the admin toolbar. Disabling this feature within your Site Kit settings as suggested above, should also resolve it.

    I like Site Kit, I find it very useful

    This is great to hear. Thank you. If you have the time free, please consider leaving the plugin a review.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 7 replies - 1 through 7 (of 7 total)
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