Site Kit reauthentication after update failing error 503

  • Resolved ssstil

    (@ssstil)


    5 years, 1 month ago

    After yesterday’s update, my google account is no longer recognized.
    “Issue accessing data
    You need to reauthenticate your Google account.”

    I am being asked to reauthenticate the account, after going through all authentication process and allowing access steps, I get following 503 error message:

    Service Unavailable

    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    @ssstil Thanks for reporting. Can you try to firstly reset Site Kit (Site Kit > Settings > Admin Settings > Reset Site Kit) before then deleting the plugin in full. After doing so please attempt setup once more aftering installing the plugin, using a Chrome browser incognito window.

    If the issue remains please inform me of the following:
    – Your Site Health information
    – Your current web hosting provider

    You can also keep track of the following GitHub issue, which seems similar to the issue you are encountering.
    https://github.com/google/site-kit-wp/issues/1114

    Renee Johnson

    (@reneesoffice)

    @ssstil I’m following up on your support topic to see if you were able to do the checks/ could provide the information requested above? thanks so much

    Renee Johnson

    (@reneesoffice)

    @ssstil we’ve released version 1.4.0 which addresses the issue you encountered. Could you update to this version and let us know if it is resolved?

    Renee Johnson

    (@reneesoffice)

    @ssstil since we have not heard from you I am marking your topic as resolved. If you have any further questions or concerns, please feel free to open a new support topic.

    Hi, when on my site I try to connect Analitycs I get this error:

    Error: We’ve detected there already is an existing Analytics tag on your site (ID UA-XXXXXXX-X), but your account doesn’t seem to have access to this Analytics property. You can either remove the existing tag and connect to a different account, or request access to this property from your team.

    I tried to delete everything on my Google profile but nothing changes. I’ll probably be wrong.
    How can I solve it? Thanks.

    @dariuskri thanks for your inquiry! Could you open a new support topic so we can address your case specifically? It’s also in accordance with forum guidelines. We’re happy to look into this further.

Viewing 6 replies - 1 through 6 (of 6 total)
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