• Resolved kams01

    (@kams01)


    Hello

    Recently i noticed site kit is showing Analytics Gathering Data for many days now
    How can i troubleshoot this? THanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out, we’d be happy to troubleshoot this for you. Firstly from inspecting your site the snippet appears correctly placed. If you’d like to share the following information we’ll try and determine the cause.

    1. Do you see any traffic for this site when accessing Analytics directly and opening the same connected Analytics property?
    2. Did you just recently setup Analytics o this site, or use a new Analytics property? If you’ve just setup Analytics on this site for the first time it may just be a case of waiting.
    3. Do you encounter the same notice when viewing the Site Kit dashboard from a browser incognito window?

    Let me know if you have any questions on the above.

    Thread Starter kams01

    (@kams01)

    Hi
    We had been using it for several years and it just stopped working. I deleted the plugin and set it up again and it seems to be working again now.
    I will observe for a few more days and respond if it crashes again.

    Plugin Support James Osborne

    (@jamesosborne)

    Glad to hear it’s now working, interesting that this occurred in the first place.

    While I’ll close this support topic now feel free to reopen should the same issue arise in the next few days. In the event that it does occur feel free to share any error logs or additional findings and we’d be happy to investigate.

Viewing 3 replies - 1 through 3 (of 3 total)
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