• Resolved 137

    (@gennathcacston)


    Hi there.

    Site kit is working with most of my websites, but the ones I host with Hetzner.de keep returning to the “Sign in with Google” button after I got through the configuration/authentication process. Are there ports I should be opening?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out. If you’d like to share the following information we’d be happy to investigate this with you.

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. At what stage or what action performed are you redirected to the “Sign in with Google” button. Is this after clicking on a particular button?
    3. Are you on a managed hosting package?

    If you’re able to temporarily deactivate ModSecurity or any other hosting related Firewall it would be great to know if you’re able to proceed.

    Are there ports I should be opening?

    The plugin needs to be able to communicate with https://sitekit.withgoogle.com. There are cases whereby hosts require services to be whitelisted so it may be worthwhile checking with the support team if unsure. Regardless I’d be happy to look into this further if you want to provide the information requested above.

    Plugin Support James Osborne

    (@jamesosborne)

    Just following up to check whether the same issue persists? If so please share the above information and we can perform some additional checks.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Site Kit keeps returning to “Sign in with Google”’ is closed to new replies.