Site Kit freezes my website when I scroll to the bottom

  • Resolved adriancamillerichiaro

    (@adriancamillerichiaro)


    1 year, 6 months ago

    I’m facing a perplexing issue with my website. Whenever I scroll to the bottom, the site freezes and becomes unresponsive. After troubleshooting, I’ve discovered that the problem is linked to the Site Kit plugin.

    Here are the key points:

    1. Issue: The website freezes at the bottom when scrolling.
    2. Plugin: The problem is connected to the Site Kit plugin.
    3. Tried Solutions: I’ve deleted and reinstalled the plugin, but the issue persists.
    4. Browser Testing: I’ve tested different browsers (Chrome, Microsoft Edge) and incognito modes with no success.
    5. Platform Difference: Strangely, the problem doesn’t occur on iOS.

    I’m reaching out to seek your assistance in identifying and resolving this issue. Any suggestions or insights would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @adriancamillerichiaro. From reviewing your site I can see that you have consent type plugins active, along with Site Kit, which includes a plugin inserted AdSense snippet.

    What I suspect may be happening is your consent type plugins may be impacting ad behavior, or there may be a multi party plugin conflict, in particular as you’re also using a caching/optimization plugin based on the checks I performed.

    While I don’t see any delays or loading issues on my side (my experience on Chrme) I do see some blocks scripts and I various console errors, not specific to Site Kit. So we can determine more on this, can you share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.  
    2. Does the same occur if you temporarily switch off the option for Site Kit to place ad code? Alternatively you can temporarily deactivate your consent and Litespeed cache plugin before checking once more.
    3. A screen recording of your experience. You can use a service such as Loom or RecordIt to share a screen recording, while using the form above(see 1) to share this privately. 

    Let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    I’m just following up with you to check whether the error remains? If so please perform the checks suggested above and let me know how you get on.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 3 replies - 1 through 3 (of 3 total)
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