Site isn't working – 404

  • We added a plugin called Member Mouse recently which turns our website into a membership site. I added the owner of our company (Stephanie) to as a member to the site and it caused us to not be able to log in to WordPress at wp-login.php anymore. After some research, I discovered this was a result of her WordPress admin email being the same as her Member Mouse member email which apparently won’t work. Their troubleshooting article (https://www.wpbeginner.com/wp-tutorials/how-to-add-an-admin-user-to-the-wordpress-database-via-mysql/) advised me to add a new user via my hosting site’s phpadmin. I did this. At first it didn’t work and then I realized that the reason it didn’t work was because I needed to make it say wp2_capabilities rather than wp_capabilities in order to match what everything else was called. It worked. I can log into the site now.

    BUT…. now my site doesn’t work. None of the pages display, and they give 404 erorrs. I am at a total loss. Please help!!!

    Kelly

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  • Moderator James Huff

    (@macmanx)

    Try re-saving your permalink structure at Settings/Permalinks in your admin panel. If WordPress cannot automatically edit the .htaccess file, it will provide manual instructions after saving.

    If that makes no difference, as that is a commercial plugin, we ask that you please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    https://membermouse.com/

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

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