Site is not connected to Google account for google-mc

  • Resolved connorborrego

    (@connorborrego)


    3 years, 3 months ago

    I was looking through the woocommerce error logs to see why my product info isn’t pushing or being recieved by my merchant center account. since it’s initial creation and upload the products have not been syncing and it appears that’s because my gmail associated with the merchant center account keeps getting logged out. Even when I log back in, I don’t see the updates being pushed and the most recent error is still that I’m not logged in despite the fact that I am logged in.

    2021-11-16T17:32:05+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::get_account {“statusCode”:401,”error”:”Unauthorized”,”message”:”Site is not connected to Google account for google-mc”}

    Other Errors that are similar:
    2021-11-16T16:07:03+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::validate_merchant_center_setup Cannot sync any products before setting up Google Merchant Center.

    2021-11-16T16:06:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 208): [“Tops”].

    2021-11-13T12:21:54+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\MerchantReport::get_report_data {“statusCode”:401,”error”:”Unauthorized”,”message”:”Site is not connected to Google account for google-mc”}

    2021-11-13T20:38:59+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::validate_merchant_center_setup Cannot sync any products before setting up Google Merchant Center.

    I’m not sure why these products made it through, in the middle of the issues, but nothing has gone through since.

    2021-11-13T12:42:36+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::update_by_batch_requests Submitted 5 products:
[{"woocommerce_id":209,"google_id":"online:en:US:gla_209"},{"woocommerce_id":210,"google_id":"online:en:US:gla_210"},{"woocommerce_id":211,"google_id":"online:en:US:gla_211"},{"woocommerce_id":212,"google_id":"online:en:US:gla_212"},{"woocommerce_id":213,"google_id":"online:en:US:gla_213"}]
2021-11-13T12:46:29+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 13): ["entitledlittlebitch","Stickers"].
2021-11-13T12:46:31+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::update_by_batch_requests Submitted 1 products:
[{"woocommerce_id":13,"google_id":"online:en:US:gla_13"}]
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  • It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Can you also check within
    WP Admin >> Marketing >> Google Listing & Ads, if the correct Google account associated with the merchant account is connected to the site there? If this is not connected correctly, you will get an authorization error.

Viewing 1 replies (of 1 total)
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