Site is inaccessible to JetPack, Facebook, Google, Bing, etc

Jetpack uses your site’s XML-RPC file to communicate with WordPress.com. Unfortunately it seems that we can’t communicate with your site via that file at the moment.

If you use a security plugin to block access to the file, you’ll need to configure it to allow incoming and outgoing connections to /xmlrpc.php.

If you do not use such plugin, you’ll want to contact your hosting provider and ask them if they currently block access to your site’s XML-RPC file.

Let me know how it goes.

okay thanks, I’ll checks with HostGator to se if they made any changes.

So after many hours on the phone with tech support and a bunch of email exchanges I’m no closer to a solution. This is the final email I received from my host and I can’t continue any further because it’s beyond my knowledge what he wants done in the next step.
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Ticket: OFH-39059707
Hello,

Thanks for providing the further data. Using it I was able to find the log entry where Facebook requests https://purenooz.com/2015/09/23/pope-francis-breaks-bread-with-homeless-condemns-u-s-economic-inequality/ :

[root@gator4245 /home3/brickhouse1/access-logs]# grep -i pope purenooz.com | grep -i facebook
173.252.88.183 – – [28/Sep/2015:15:35:51 -0500] “GET /2015/09/23/pope-francis-breaks-bread-with-homeless-condemns-u-s-economic-inequality/ HTTP/1.1” 200 33420 “-” “facebookexternalhit/1.1 (+https://www.facebook.com/externalhit_uatext.php)”

I then did a similar search for Facebook accessing https://purenooz.com/2015/09/25/10-year-old-saves-bus-mates-from-sinking-bus/ but I found that there was no record of that request, even an error:

[root@gator4245 /home3/brickhouse1/access-logs]# grep -i mates purenooz.com | grep -i facebook
[root@gator4245 /home3/brickhouse1/access-logs]#

This suggests the possibility that Facebook’s requests, for some reason, in the latter case are not reaching the server. In order to test further I tried a POST from my location to https://purenooz.com/xmlrpc.php , and found that I could reach xmlrpc.php and successfully interact with it, as shown by the following output:

$ curl -i -H ‘Content-Type: text/xml’ –data ‘<?xml version=”1.0&”?><methodCall><methodName>demo.sayHello</methodName><params></params></methodCall>’ https://purenooz.com/xmlrpc.php
HTTP/1.1 200 OK
Server: nginx/1.8.0
Date: Mon, 28 Sep 2015 21:13:09 GMT
Content-Type: text/xml; charset=UTF-8
Content-Length: 181
Connection: keep-alive
Vary: Cookie

<?xml version=”1.0″ encoding=”UTF-8″?>
<methodResponse>
<params>
<param>
<value>
<string>Hello!</string>
</value>
</param>
</params>
</methodResponse>

So at this point it does not seem that there is generally anything which should be stopping external sources from reaching xmlrpc.php . If you could perhaps have the above curl test run at the remote server trying to access the file and provide us the output, that might suggest a source of the problem.

Apart from that my next best suggestion would be to experiment with seeing what data can be cleaned from tests using the Facebook developer debug tool:

https://developers.facebook.com/tools/debug

If you reply with relevant results that may also suggest further things to try here.

Best Regards,

Dale M,
Linux Administrator

The Facebook thing was for testing the php file jetpack needs to function. According to them it isn’t being blocked on their end.

Thanks for the extra details.

Unfortunately, the request we do from WordPress.com is a bit different; it’s made through the XML-RPC file, but with a specific URL parameter:
https://purenooz.com/xmlrpc.php?for=jetpack

As you can see, this URL is blocked by Mod_Security at the moment, at least when making a request from non-WordPress.com servers. It does work when I make the request from a WordPress.com server, but I still can’t make any POST requests.

Could you let me know what other plugins are currently active on your site?

Hostgator WalkMe Plugin,Insert Post Ads, Jetpack by WordPress.com, MOJO Marketplace, RSS Importer, WordPress Importer, WP Super Cache,Yoast SEO. These are whats installed now. The thing is that I had this issue yesterday after deleting everything on my server and doing a fresh install of WordPress and only making 1 test post without even messing with the theme or anything.

Somehow it just let me connect Jetpack to wordpress but it still wont let me share any content to social media so more than likely Google still can’t see my site.

it still wont let me share any content to social media

Could you give me an example there, so I can take a closer look?

Thanks!

This link wont share on Facebook or Google+ https://purenooz.com/2015/09/25/10-year-old-saves-bus-mates-from-sinking-bus/ yet this link shares just fine https://purenooz.com/2015/08/29/26-foot-antarctic-minke-whale-set-free-from-new-zealand-beach/ .

It seems that we received a 502 error when we tried to publicize this post.

Could you check your server’s PHP error logs for this fatal error, around the time where the post was published? It should tell us more about what happened here.

I looked in the error log page and nothing was found, then downloaded the raw logs, opened with 9zip, and no errors in it either. Sounds strange that nothing is there.I set it up to archive just in case it was deleting the logs quicker than I could retrieve them.

This is what I get from the Facebook debugger. Don’t know if it’ll help.
https://drive.google.com/file/d/1-_VgNPZhWc6JzxkYgg7BVyCs1bUvXGnImbWHiJRSKOsIgxQ7zqJMI-nY_kl1YZ3DOhNYiC6EPGIJJXpR/view?usp=docslist_api

It might be that PHP error logging isn’t enabled on your server. Could you try the following?
https://davidwinter.me/enable-php-error-logging/

I have no idea how to do that. I went into phpmyadmin and looked through all 3 databases and I can’t find php.ini .

You might have to ask your host for help on this. Some hosts do not allow you to edit that file yourself.