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Resolved

(@ourmediatraining)

Hi, my site is facing a problem with the security plugin, and getting the following error:

Error Details
=============
An error of type E_ERROR was caused in line 587 of the file /home/training/public_html/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Heuristic/Tokens.php. Error message: Uncaught RuntimeException: Index invalid or out of range in /home/training/public_html/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Heuristic/Tokens.php:587
Stack trace:
#0 /home/training/public_html/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Heuristic/Transformations.php(143): CleantalkSP\SpbctWP\Scanner\Heuristic\Tokens->offsetSet(226, Object(CleantalkSP\SpbctWP\Scanner\Heuristic\DataStructures\Token))
#1 /home/training/public_html/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Heuristic/Transformations.php(63): CleantalkSP\SpbctWP\Scanner\Heuristic\Transformations->transformHexStringIntoTokens(''0afd060a1a676f...')
#2 /home/training/public_html/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Heuristic/Controller.php(305): CleantalkSP\SpbctWP\Scanner\Heuristic\Transformations->decodeData(85)
#3 /home/training/public_html/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Controller.php(243): CleantalkSP\SpbctWP\Scanner\Heuristic\Controller->processContent()
#4 /home/training/public_html/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/ScannerQueue.php(1289): CleantalkSP\SpbctWP\Scanner\Controller::scanFileForHeuristic(Array, '/home/training/...')
#5 /home/training/public_html/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/ScannerQueue.php(175): CleantalkSP\SpbctWP\Scanner\ScannerQueue->heuristic_analysis()
#6 /home/training/public_html/wp-content/plugins/security-malware-firewall/inc/spbc-scanner.php(48): CleantalkSP\SpbctWP\Scanner\ScannerQueue::controllerBackground('2096192403', 'heuristic_analy...', 7900, 4)
#7 [internal function]: spbc_scanner__controller('2096192403', 'heuristic_analy...', 7900, 4)
#8 /home/training/public_html/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/Common/Cron.php(121): call_user_func_array('spbc_scanner__c...', Array)
#9 /home/training/public_html/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/Common/Cron.php(54): CleantalkSP\Common\Cron->runTasks()
#10 /home/training/public_html/wp-content/plugins/security-malware-firewall/security-malware-firewall.php(303): CleantalkSP\Common\Cron->execute()
#11 /home/training/public_html/wp-settings.php(447): include_once('/home/training/...')
#12 /home/training/public_html/wp-config.php(117): require_once('/home/training/...')
#13 /home/training/public_html/wp-load.php(50): require_once('/home/training/...')
#14 /home/training/public_html/wp-admin/admin-ajax.php(22): require_once('/home/training/...')
#15 {main}
thrown

Urgent help needed please

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

2 years, 1 month ago

Hello, @ourmediatraining

We are know of this issue.

Please give us 2-3 business days for investigations.

We’ll let you know as soon as we finish.

As a temporary solution, could you install a previous version and check it? You can find it here: https://cleantalk.org/help/install-wordpress-security

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

2 years, 1 month ago

Hello, @ourmediatraining

Unfortunately, we need more details about this issue.

Please contact us via our private Ticket System: https://cleantalk.org/my/support/open. And please add there a link to this topic, so we can identify you quickly.

SimonVetterli
(@simonvetterli)

2 years ago

I am facing this kind of issues too, with some websites.

An error of type E_ERROR was caused in line 587 of the file /home/musterm1/www/punchitgym.hr/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Heuristic/Tokens.php. Error message: Uncaught RuntimeException: Index invalid or out of range in /home/musterm1/www/punchitgym.hr/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Heuristic/Tokens.php:587
Stack trace:
#0 /home/musterm1/www/punchitgym.hr/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Heuristic/Transformations.php(143): CleantalkSP\SpbctWP\Scanner\Heuristic\Tokens->offsetSet(509, Object(CleantalkSP\SpbctWP\Scanner\Heuristic\DataStructures\Token))
#1 /home/musterm1/www/punchitgym.hr/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Heuristic/Transformations.php(63): CleantalkSP\SpbctWP\Scanner\Heuristic\Transformations->transformHexStringIntoTokens(”0ad0140a26676f…’)
#2 /home/musterm1/www/punchitgym.hr/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Heuristic/Controller.php(305): CleantalkSP\SpbctWP\Scanner\Heuristic\Transformations->decodeData(132)
#3 /home/musterm1/www/punchitgym.hr/wp-content/plugins/security-malwa
Plugin Support dimitrycleantalk
(@dimitrycleantalk)

2 years ago
Hello, @simonvetterli

We have fixed the problem. All the changes will be included in the next stable release.
1. Go to WordPress Administrator Panel —> Plugins.
2. Find the plugin “Security & Malware scan by CleanTalk” —> Deactivate.
3. After the automatic page refresh finds the plugin again “Security & Malware scan by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Download the plugin archive from here: https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip
5. Go to Plugins —> Add New —> Upload Plugin.
6. Choose the downloaded archive and press “Install Now”.
Did it help?

Viewing 4 replies - 1 through 4 (of 4 total)

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