Site is down & WestHost provided clue

  • Site is down. WestHost says this issue is with WP theme. Provided code and said find a WP developer.

    Chris B: [6:31:09 PM] Looks like the error lies here:
    function get_avatar_url( $get_avatar ) {
    563 preg_match(“/src='(.*?)’/i”, $get_avatar, $matches);
    564 return $matches[1];
    565 }

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  • Your simplest option to get your site working again might be to go to cPanel > File Manager and temporarily rename the folder for your active theme to deactivate it. At that point, WordPress should fall back to the default Twenty Fifteen theme. If that does not work, your problem might be coming from a plugin and you can deactivate all plugins by temporarily renaming /wp-content/plugins/ to something like /wp-content/plug-outs/. For your theme, you will be looking for /wp-content/themes/foldername/.

    https://kb.westhost.com/questions/628/Accessing+cPanel

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