• Resolved Unwanted Life

    (@unwantedlife)


    Hi,

    How do I find out why my main domain and my subdomain keep going down during the early hours of the morning when I’m asleep?

    My host won’t help and 99% of the time the issue is resolved by the time I wake up.

    This time both my main domain (https://UnwantedLife.Me) and subdomain went down

    • This topic was modified 2 years, 11 months ago by Unwanted Life.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi there,

    This is actually an issue that your host should be able to help with as they’d ideally have more historical data about your site’s downtime and in some cases, they should be able to tell you what scripts are running and what resources (CPU, memory, disk space, etc.) are maxing out during downtime.

    Maybe, your host offers all of that as part of another paid service, I’d suggest checking with them to find out.

    That said, I see Jetpack Monitor is active on your site. However, I’m afraid this is just a free feature that simply informs about the when and not the why. Perhaps, you’ve reached out because of one of Monitor’s emails. If not, you can learn more from our support documentation:

    https://jetpack.com/support/monitor/

    Thread Starter Unwanted Life

    (@unwantedlife)

    Hi, I reached out because you Twitter team told me to because my host won’t do anything to help

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi @unwantedlife,

    It’s likely that this problem you have goes a bit beyond out scope of support, but we’ll try to point you in the right direction.

    You can contact us via this contact form:
    Contact Support. Please note that we’re working on a backlog of support requests at this time, and we generally answer in the order received, so it might take a little while to reply to your query.

    Hope that’s all clear! Look forward to your email then. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Site going done’ is closed to new replies.