Site goes to error 500 when activating the plugin

  • Resolved swissspaceboy

    (@swissspaceboy)


    4 years ago

    Hello,

    WP: 4.9.8
    Plugin version: 1.0.7

    I can install the plugin, but when I activate the plugin, my site goes down with error 500. I delete the plugin folder, and the site is up again.

    I copied the plugin folder from another website that is running with a WordPress 5.x version, and the result is the same. Once I activate, error 500 ??

    Can you check if this plugin is working with WP version 4.9.8 please?

    I have no errors in my PHP error log, just the white screen of death.

    Thanks,

    Didier.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author boldthemes

    (@boldthemes)

    Hi @swissspaceboy

    Thanks for using our plugin!

    Could you please send us access to your Dashboard and FTP via email ([email protected])? We would like to have a closer look and assist you with the issue.
    Thanks in advance.

    Kind regards,
    BoldThemes team

    Thread Starter swissspaceboy

    (@swissspaceboy)

    Hello,

    I cannot provide you admin access to our site for security reasons.

    Is there anything that I can check for you?

    Did you try with a WP version < 5.x?

    I will upgrade my WP this evening from 4.9 to 5.5 so I guess that the problem will be resolved immediately if the problem is linked to the WP version.

    I am using this plugin delivered with your themes on two sites already, and I have no problem. Both sites are running with version 5.4 and 5.5.

    Didier from Switzerland (yes, me again..lol)

    Plugin Author boldthemes

    (@boldthemes)

    Hi,

    We have tested pugin and we weren’t able to recreate the issue. Please refer to the following article that might help: How to fix the internal server error?

    Also please let us know if the issue remains.

    Thread Starter swissspaceboy

    (@swissspaceboy)

    ok..thanks for the check.

    It is maybe a problem with another plugin as I only see this as a reason.

    I am upgrading the website right now with the latest version of WordPress + showcase theme + all plugins.

    I report back in a couple of days.

    Thanks,

    Didier.

    Thread Starter swissspaceboy

    (@swissspaceboy)

    Hello,

    I upgraded to the latest WordPress 5.5.3 and your theme Showcase 1.2.4, and I still get the fatal error when activating this plugin.

    I deployed the plugin in my local dev environment, and I get this debug information:

    Fatal error: Cannot declare class CssCrush\Functions, because the name is already in use in C:\wamp64\www\xxx\wp-content\themes\showcase\php\BTCrushFunctions.php on line 9
Call Stack
#	Time	Memory	Function	Location
1	0.0001	419672	{main}( )	...\plugins.php:0
2	0.0001	425976	require_once( 'C:\wamp64\www\xxx\wp-admin\admin.php' )	...\plugins.php:10
3	0.0001	426424	require_once( 'C:\wamp64\www\xxx\wp-load.php' )	...\admin.php:34
4	0.0001	426736	require_once( 'C:\wamp64\www\xxx\wp-config.php' )	...\wp-load.php:37
5	0.0002	428280	require_once( 'C:\wamp64\www\xxx\wp-settings.php' )	...\wp-config.php:114
6	0.3172	11023864	include( 'C:\wamp64\www\xxx\wp-content\themes\showcase\functions.php' )	...\wp-settings.php:514

    I checked the code and this theme SHowcase is using the same class as the plugin.

    Please fix the plugin or the Showcase theme ??

    Didier.

    Plugin Author boldthemes

    (@boldthemes)

    Hi,

    We have tested mentioned premium theme with our plugin Bold Timeline, and we weren’t able to recreate the fatal error.

    Please contact support team on: support forum for detailed assistance.

    Thread Starter swissspaceboy

    (@swissspaceboy)

    hmm..

    This plugin is delivered with Premium theme “Nestin” and her it works fine, but this class CssCrush does not exist.

    I will contact BT support by email.

    Thanks,

    Didier.

    Thread Starter swissspaceboy

    (@swissspaceboy)

    This is now fixed by a theme update.

    Didier.

    Plugin Author boldthemes

    (@boldthemes)

    Hi Didier,

    Great! Thanks for the info. Cheers!

Viewing 9 replies - 1 through 9 (of 9 total)
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