• Resolved aking1

    (@aking1)


    Hello everyone here. Please I need help with my WordPress site. The Admin dashboard opens and runs well but the frontend throws error: This page isn’t working uniabidjan.com is currently unable to handle this request.
    HTTP ERROR 500

    I have tried to solve this by disabling my plugins and theme and renaming the .htaccess file but nothing helps. Could you please help me out?

    The page I need help with: [log in to see the link]

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  • Moderator James Huff

    (@macmanx)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your Dashboard, try deactivating all plugins. If you don’t have access to your Dashboard, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Twenty theme to rule-out a theme-specific issue. If you don’t have access to your Dashboard, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that specific time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter aking1

    (@aking1)

    @macmanx Thank you a lot for you help. But the solution didn’t work for me. However, I have found a solution to it.
    For the sake of whomever faces the same issue in future and wants to try what I did, I logged in to my WordPress dashboard, clicked on Update (When you place your mouse on Dashboard, Home and Update menus will show), from the Update page, I updated my WordPress site. Thought my site was up-to-date when the problem occurred, I forced the site to re-install WordPress. This solved my problem for me, I pray it will work for whomever comes across this in future too

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