Site down because of WooCommerce plugin after update (all up to date)

  • Resolved mpesgt01

    (@mpesgt01)


    4 years ago

    My site and it’s plugins are all up to date.
    I am running a WooCommerce store since 1 year, on a WordPress site since years.

    Last week I did the latest WooCommerce plugin update. All was ok since a week long.
    Yesterday I did the update of the plugins “woocommerce-getaway-stripe” and “woocommerce-services”. The updates went well.
    …then not so long after I saw my site was down. Nothing, nada, not even an error message.

    By FTP, I did search and found that the only plugin causing my site to be down is “Woocomerce”
    The other two, even if removed, don’t make it better, still only Woocommerce plugin makes my site crash.
    I did already deleted woocommerce plugins are uploaded a new latest version. Not better, still down, still because of that one plugin ; woocommerce.

    Any idea how to fix ?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there!

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins including WooCommerce
    • Enable only WooCommerce

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    1. First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like?Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    2. Second, I would suggest installing a plugin called?Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

    I hope that helps!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Cheers! ??

    Thread Starter mpesgt01

    (@mpesgt01)

    I will try changing my theme, as it is true my theme could be newer… But, my guess, I think it was a conflict of WooCommerce VS P3 plugin checker

Viewing 3 replies - 1 through 3 (of 3 total)
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