Site down after enabling redirect (HTTP ERROR 500)

  • Resolved skirttherulesblog

    (@skirttherulesblog)


    5 years, 3 months ago

    Hello. I attempted to enable a temporary redirect this morning. As soon as I pressed enable, my site went down and I received an error message:

    This page isn’t working
    [My website] is currently unable to handle this request.
    HTTP ERROR 500

    I can no longer access my admin site either to deactivate the plugin. My web hosting provider attempted to deactivate all plugins, but was unsuccessful as well. Any advice?

Viewing 1 replies (of 1 total)
  • Plugin Author Micah Wood

    (@wpscholar)

    @skirttherulesblog Sorry to hear you are having trouble.

    Typically, a 500 status code means that there is an unknown error on the server that is preventing it from serving the page. Sometimes this is due to a misconfiguration or hosting issue. Other times, it can be related to a code issue. See this article for more details: 500 Internal Server Error

    I’d recommend that you log into your hosting control panel and take a look at your PHP error logs. It is possible that there is an error there that might shed some light on what is going on.

    If you don’t see anything in the PHP error logs, then there is probably something else going on that your web host would likely need to help you with.

    Are there any other people who could have been making changes to the site at that same moment?

    If you can’t make any progress, feel free to reach out via the contact form on my website (wpscholar.com) and we can look into other options.

Viewing 1 replies (of 1 total)
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