Site down

Hi Porthas

Support for Xeroom has now moved over over to their own website at https://www.xeroom.com/support/. I appreciate that this is not much help whilst the website is down but I hope that it will be up again soon as, probably like you, it is essential to our website.

Cheers

Ross

Hi Ross, I appreciate the reply. I see the support was moved to the website but as it’s down there is no way to get a reply. I was hoping maybe someone in the community would have had an update from Xeroom they could share here. I am just on a trial license at the moment but was just about to upgrade.? It does things the one from Woocommerce does not do, mainly reverse sync tracked inventory from Xero to Woocommerce. Hopefully it’s a temporary outage, if anyone knows more it would b great, thanks!

Hi (not sure why I used Porthos before?)

No problem. I have contacted the developer direct and am hoping he will give us an update. In the mean time I guess we will need to keep checking the site in the hope that it comes back online……

Cheers

Ross

Thanks for the thread. It’s good to know others are also facing the same issue. Can you keep us updated as to any response from Xeroom when you get one please? Thanks.

Hi folks

The website is now up an running again but I don’t know if this is working with WP as I’ve not tested any orders yet. It may be worth trying a dummy order to see if you have any success?

I also have a debug error saying my licence has expired which is odd as it is a full licence so I am not sure if my issue is to do with the licence or the website outage. It is a bit of a coincidence though….

I have contacted the developer by email and posted a message on Xeroom support forum page: https://www.xeroom.com/xeroom-full-xero-integration-with-woocommerce-2-2/support-community-forum/

Let me know if you have any success also?

Cheers

Ross

Hey folks

Hopefully you will have received the email today from Xeroom (check your junk or spam folders as mine was in junk).

In short the Xeroom server was hit with a DDOS attack that took out the server but thankfully they were able to restore everything from their backup disk.

Everything should now be up and running again and Xerooom orders can now be processed.

Happy days!

Ross

Hi,

It’s down again. Any updates from Xeroom?

Thanks!

Hi

I have just checked the Xeroom website and created a test order on my own website and everything seems to be working fine. Possibly just a temporary outage?

This forum isn’t checked that often by the developer so it is best to email Peter Lloyd direct at [email protected].

Cheers

Ross

My mistake, sorry about that!