site down

  • my site is down so I contacted both Blue Host and Mojo Marketplace who said I needed to contact WP to update my plugin for my site, so that I may log in. I’m unable to log in, unable to post, unable to do anything. How do I contact WP to update this ‘plugin’ so that I can log into my site and update it? thank you

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  • Hi,

    What is the error message that you are getting? Does it look like a WP generated message or a browser message?

    Can you share the link to your site?

    Cheers,
    Ramesh

    Thread Starter jessliz

    (@jessliz)

    Hi you’re awesome thank you! This is so frustrating. Now I’m receiving a blank page, no error no redirect no place to login or post. My site is: https://jesslizama.com

    I can see the login page (the site looks fine too). Are you getting the blank page after login?

    PS: If it is a plugin issue, login to your cPanel and go to FileManager or FTP to your wordpress site. From the root of your wordpress directory, go to wp-content and rename the plugins folder to plugins.old. This should fix the initial login issue.

    You could go a step further by individually renaming each plugin under the plugins folder (say plugin-a to plugin-a.old). You should be able to login now. Now, individually rename each plugin folder back to its original name and try to login after each rename. The moment you hit a blank page, you know that the plugin which you renamed is the one causing the problem.

Viewing 3 replies - 1 through 3 (of 3 total)
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