Site Data Cannot Be Accessed

  • Resolved soulfullysierra

    (@soulfullysierra)


    9 years, 9 months ago

    Since this afternoon, I have not been able to access my site. I have a WordPress.com account where I manage my WP sites (all of which are self-hosted). Next to the site a label reads “Can’t Access This Site Data”. When I try to go to my site using Google Chrome or Safari, my site displays a blank white page.

    I am afraid that all of my site data will be lost and at this point I am not sure how to recover my posts/data. Looking for any and all suggestions as I am fairly new to WordPress. Thank you to all of you in advance.

Viewing 8 replies - 1 through 8 (of 8 total)

  • What’s the site URL?

    Thread Starter soulfullysierra

    (@soulfullysierra)

    soulfullysierra.com

    Looks like that site is down – white screen means PHP has crashed. So use Cpanel and change the name on your plugins folder to plugins.HOLD

    See if that changes anything.

    Thread Starter soulfullysierra

    (@soulfullysierra)

    Thank you so much WPyogi! I must admit however that I am not too savvy with the WP platform yet. Where might I find Cpanel to be able to change the name of my plugins folder? Also I do not know if this will help but I had issues after I tried to install a theme.

    Again, thank you for your time and support during this rough patch of mine!

    Yes that matters – probably the theme – so that’s what you will need to find – ask Bluehost how to use Cpanel (see their support docs) – login into it and find the themes folder and delete the one you added – here:

    wp-content
    themes
        FIND THE THEME YOU JUST ADDED - DELETE IT

    If that doesn’t fix it then rename the plugins folder – it’s also in the wp-content folder

    Thread Starter soulfullysierra

    (@soulfullysierra)

    Thank you so much! I will try this ASAP. Do you know if Cpanel will cost any additional money?

    No, it’s part of hosting :)!

    Thread Starter soulfullysierra

    (@soulfullysierra)

    Thank you again for your time @wpyogi even though it didn’t end up working for me I very much appreciate your quick response to me.

Viewing 8 replies - 1 through 8 (of 8 total)
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