Site/Dashboard errors due to WC

I’m having the same issue.
Also can’t login to WP unless I rename WC folder first in cpanel.
I’m surprised no one else is reporting this.

That sucks that you’re receiving the same issue – how frustrating. Hopefully someone can help us out. I have noticed that your post has a reply, so I am posting the information requested in your thread.

### WordPress Environment ###

WordPress address (URL): https://www.grammartrain.com.au
Site address (URL): https://www.grammartrain.com.au
WC Version: 5.7.1
REST API Version: ? 5.7.1
WC Blocks Version: ? 5.7.2
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.6.5
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.24
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.7.1
WC Database Prefix: wp_
Total Database Size: 92.17MB
Database Data Size: 79.17MB
Database Index Size: 13.00MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.31MB + Index: 0.42MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_edd_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_edd_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_itsec_logs: Data: 1.52MB + Index: 0.38MB + Engine InnoDB
wp_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ld_notifications_delayed_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_form: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_learndash_pro_quiz_lock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_master: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_prerequisite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_question: Data: 1.52MB + Index: 0.03MB + Engine InnoDB
wp_learndash_pro_quiz_statistic: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_statistic_ref: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wp_learndash_pro_quiz_template: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_toplist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_user_activity: Data: 0.34MB + Index: 0.84MB + Engine InnoDB
wp_learndash_user_activity_meta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
wp_learnpress_order_itemmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_order_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_question_answermeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_question_answers: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_quiz_questions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_review_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_sections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_section_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_learnpress_user_itemmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_user_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_login_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_maxbuttonsv3: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_maxbuttons_collections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_maxbuttons_collections_trans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mlw_qm_audit_trail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mlw_questions: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_mlw_quizzes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mlw_results: Data: 1.50MB + Index: 0.00MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_section_storage: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_options: Data: 16.13MB + Index: 0.19MB + Engine InnoDB
wp_pmpro_discount_codes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_pmpro_discount_codes_levels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pmpro_discount_codes_uses: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pmpro_memberships_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pmpro_memberships_pages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pmpro_memberships_users: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_pmpro_membership_levelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pmpro_membership_levels: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_pmpro_membership_orders: Data: 0.02MB + Index: 0.20MB + Engine InnoDB
wp_postmeta: Data: 6.52MB + Index: 3.03MB + Engine InnoDB
wp_posts: Data: 18.52MB + Index: 0.63MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_strong_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.14MB + Index: 0.08MB + Engine InnoDB
wp_term_taxonomy: Data: 0.41MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ulgm_group_codes: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_ulgm_group_details: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_usermeta: Data: 2.52MB + Index: 0.30MB + Engine InnoDB
wp_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 11.52MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_indexable: Data: 10.52MB + Index: 0.69MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.14MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.27MB + Index: 0.17MB + Engine InnoDB

### Post Type Counts ###

amp_validated_url: 51
attachment: 344
br_minmax_limitation: 3
coursenote: 408
customize_changeset: 71
custom_css: 2
download: 1
edd_log: 2
edd_payment: 2
elementor_library: 1
feedback: 327
groups: 7
itsec-dash-card: 10
itsec-dashboard: 1
jetpack_migration: 2
jp_pay_product: 1
ld-notification: 2
lp_course: 2
lp_lesson: 103
lp_order: 1
lp_question: 139
lp_quiz: 11
mc4wp-form: 1
ml-slide: 5
ml-slider: 1
nav_menu_item: 13
oembed_cache: 12
page: 40
post: 6
product: 24
qmn_log: 42
qsm_quiz: 2
sa_slider: 2
sfwd-certificates: 1
sfwd-courses: 4
sfwd-essays: 1834
sfwd-lessons: 48
sfwd-question: 428
sfwd-quiz: 108
sfwd-topic: 193
shop_coupon: 38
shop_order: 139
um_directory: 1
um_form: 3
wpforms: 2
wpm-testimonial: 55
wpt_product_table: 5
wp_template_part: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (45) ###

AMP: by AMP Project Contributors – 2.1.4
Astra Pro: by Brainstorm Force – 3.6.1
Starter Templates: by Brainstorm Force – 2.7.2
Astra Widgets: by Brainstorm Force – 1.2.9
Classic Editor: by WordPress Contributors – 1.6.2
CoBlocks: by GoDaddy – 2.17.0
Code Snippets: by Code Snippets Pro – 2.14.2
Colorlib Login Customizer: by Colorlib – 1.3.0
Facebook for WooCommerce: by Facebook – 2.6.5
WordPress.com Editing Toolkit: by Automattic – 3.16467
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.1.0
Gutenberg: by Gutenberg Team – 11.6.0
iThemes Security Pro: by iThemes – 7.0.3
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.8
Layout Grid: by Automattic – 1.7
LearnDash Content Cloner: by WisdmLabs – 1.3.0
LearnDash LMS - Notifications: by LearnDash – 1.4.1
LearnDash Notes: by SnapOrbital – 1.6.2
LearnDash ProPanel: by LearnDash – 2.1.3
LearnDash LMS - WooCommerce Integration: by LearnDash – 1.9.3.3
Mailchimp for WooCommerce: by Mailchimp – 2.5.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
Members: by MemberPress – 3.1.5
Meta Tag Manager: by Marcus Sykes – 2.3
PDF Embedder: by WP PDF Team – 4.6.2
LoginWP (Formerly Peter's Login Redirect): by LoginWP Team – 3.0.0.4
PixelYourSite: by PixelYourSite – 8.2.8
LearnDash LMS: by LearnDash – 3.5.1
Smart Slider 3: by Nextend – 3.5.0.11
Strong Testimonials: by WPChill – 2.51.6
Ultimate Addons for Gutenberg: by Brainstorm Force – 1.25.0
Uncanny Groups for LearnDash: by Uncanny Owl – 4.0.5
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.62

Checkout Field Editor for WooCommerce: by ThemeHigh – 1.5.0
WooCommerce Direct Checkout PRO: by QuadLayers – 2.4.0
Direct Checkout for WooCommerce: by QuadLayers – 2.5.4
WooCommerce Stripe Gateway: by WooCommerce – 5.6.2
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.3
WooCommerce Min and Max Quantities: by BeRocket – 3.0.6.1
WooCommerce: by Automattic – 5.7.1
Yoast SEO: by Team Yoast – 17.3
WP Mail Logging: by Wysija – 1.9.9
WP Mail SMTP: by WPForms – 3.1.0
WP Rocket: by WP Media – 3.9.1.1
WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.5

### Inactive Plugins (2) ###

SiteGround Optimizer: by SiteGround – 5.9.7
Under Construction: by WebFactory Ltd – 3.89

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

LearnDash LMS Multisite: by LearnDash – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: course (course)
courses (courses)
external (external)
grouped (grouped)
license (license)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1509 - /shop/
Cart: #1510 - /cart/
Checkout: #1511 - /checkout-2/
My account: #1464 - /your-profile/
Terms and conditions: ? Page not set

### Theme ###

Name: gt child
Version: 1.0.0
Author URL: https://wpastra.com/about/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.7.3
Parent Theme Author URL: https://wpastra.com/about/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 1,021
Oldest: 2021-09-09 11:51:06 +1000
Newest: 2021-10-10 10:43:52 +1100

Pending: 3
Oldest: 2021-10-10 11:25:45 +1100
Newest: 2021-10-10 21:35:47 +1100

### Status report information ###

Generated at: 2021-10-10 11:26:27 +11:00

[Moderated: Large code excerpt removed per forum guidelines. ]

• This reply was modified 3 years, 5 months ago by t-p.
• This reply was modified 3 years, 5 months ago by t-p.

Side note to @narddog ,

Large code excerpt removed per forum guidelines. Please use Pastebin and Gist and copy your code there. Then return here and paste the link to that here.

Okay no problem – any ideas why WC is acting up?

Hi @narddog,

Thanks for sharing your System Status.

Could you please send us screenshots when you try to access the WordPress dashboard so we can investigate this further?

I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge browsers.

Does it work if you switch to the Storefront theme and deactivate all other plugins except WooCommerce? If it doesn’t, please provide us the following:

• Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).
• Console tab: Right-click on the page or press F12 on the keyboard and select “Inspect” (this option will show up on most browsers). In the developer tools that will pop up you should see a “Console” tab. From there, please send us a screenshot of what’s being displayed using a tool like snipboard.io.

Thanks!

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.