Site Crashing

  • Resolved mpedersen

    (@mpedersen)


    2 years, 1 month ago

    It appears that the latest update to the Event Calendar has created some problems; it brought our entire webserver to a grinding halt, at least that’s what we’ve been able to deduce through a process of elimination. I’m not really sure how much more help I can offer, other than to simply note that there’s a problem. The moment I reactivate the plugin, our site stops working. We start to experience 503 errors, 500 errors, and other timeouts. When discussing these problems with our hosting company, they noted problems with wp-cron calls.

    We’ve been using this plugin for years, so I’m not sure what the problem is or even where to begin.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter mpedersen

    (@mpedersen)

    Rolling back to 6.0.1, the site runs normally, all other plugins are up to date, our theme is held back one version because their most current update creates layout issues in WooCommerce. So…definitely something wrong with 6.0.2.

    Plugin Contributor Victor Zarranz

    (@vicskf)

    Hi @mpedersen,

    I’m sorry to hear you’re having this problem.

    We were not able to replicate this problem on our end. Is it possible to get more information from the hosting provider about the issues they see with wp-cron? We want to know which cron jobs are the ones causing the problem

    Thanks

    Thread Starter mpedersen

    (@mpedersen)

    Keep in mind, this is a hosting company support agent & often times they are wrong. The agent simply informed me that wp-cron.php was getting hammered with requests: “It also seems that the wp-cron.php file is the one that is having the most requested on the website.”

    It was to the point that the entire site came crashing down. Ultimately, rolling back the plugin fixed things (although as I reported separately, there are apparently some display problems with 6.0.1 that one of our editors found). I see that 6.0.3 is out, but I’m understandably hesitant to install it, even more so since you tell me this problem hasn’t been replicated (and thus, not addressed).

    If there is something more specific I might be able to obtain, please ask and I’ll try to get it for you.

    Plugin Support Abz

    (@abzlevelup)

    Hi @mpedersen, sorry to hear about this. Appreciate you providing more information here. With the CRON issue, could you try resetting the queue? I’m curious if clearing the queue would make a difference. There are times when there are queries that are stuck and need to be re-run.

    With the new updates, it would be good if you could also test v6.0.3 as we were not able to replicate the issue. But we did a couple of changes that could possibly also fix the issue you’re having.

    To be safe, we’d recommend conducting tests, resetting CRON, and updates on a Staging Server. Also, please keep a working backup of your website.

    Please let me know how it goes.

    Best,
    Abz

    Plugin Support Abz

    (@abzlevelup)

    Hey @mpedersen, this thread has been inactive for a while, so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up, and we’d be happy to help.

    Cheers,
    Abz

Viewing 5 replies - 1 through 5 (of 5 total)
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