Site crashes when I click on “Dashboard”

Hi Bruno,

That does indeed sound unusual. Based on the screenshots you kindly provides there may be something at Cloudflare level impacting your Site Kit dashboard. While we’re unable to login to users sites, as per www.remarpro.com guidelines, please inform me of the below and we can investigate this further.

1. Have you checked whether the same occurs if you temporary pause Cloudflare?
2. Do you see any warnings or errors when checking your Site Health status (Tools > Site Health > Status)? Such errors may include REST endpoint references. I ask as the “Response is not a valid JSON response” error which you’ve share is a generic WordPress error. This status may indicate an issue with your REST endpoints.

Let me know if you have any questions with the above.

Hello James!

Thanks for helping out.

1. Regarding the first test, it seems the site still crashes even with cloudlfare off: https://www.loom.com/share/8f0006c7b4884c8cb3767d8a226b1eba

2. Regarding the second item, I’ve noticed one “action_scheduler_run_queue” error. The rest is fine.

anything else?

Many thanks for sharing these additional insights. As the same occurs with Cloudflare paused let’s rule out your local plugin or theme functions impacting your dashboard, or conflicting with your Cloudflare setup, which seems to be highlighted in the screenshots you shared. In order to do so follow the steps below:

1. Login to your site from a Chrome browser incognito window
2. Install and activate the Health Check & Troubleshooting plugin.
3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
5. Check your Site Kit dashboard once more

We have more detailed steps on this on the plugin website.

If the same occurs we can then perform a test with Cloudflare while using their Development mode.

Let me know how you get on with the above.

Thanks, James.

I’ve followed steps 1 t 5 and got a working result (success): https://nimb.ws/BTbHDV

Screenshot of the activation: https://nimb.ws/E9Orxo

What’s next?

Excellent, nice troubleshooting! In that case let’s see what plugin may be possibly conflicting with your Cloudflare setup. Can you enable your other plugins, one by one, while remaining in troubleshooting mode? After you enable each plugin check your Site Kit dashboards each time. At any point if you encounter the same error take a note or share the plugin you last enabled. The steps for this are on the plugin website. See the link below:
https://sitekit.withgoogle.com/documentation/troubleshooting/using-troubleshooting-mode/

As we have our own Cloudflare setup I’ll also check for the same error. In order for me to do so, with the same environment as your own please share your Site Health information. I’ll then install the same plugins and perform some testing.

Hi @brmartinez,

Just wondering if you’ve been able to determine any particular third party plugin or service conflict? If so I’d be happy to perform some testing to try and recreate the same issue, or discuss this with the team.

As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

James, It seems the issue was actually the use of PHP 8.1.

Now that I’ve returned the site to PHP 7.4, everything seems to be working, ok?

Many thanks for sharing. As WordPress core isn’t fully compatible with PHP 8.1 it’s possible to encounter unexpected behavior. While we didn’t hear of the dashboard crash until this point we will perform some tests based on your findings. Many thanks for sharing. The cause could also be a multi plugin related conflict or incompatibility.

For the moment have you tried PHP 8.0, which may be more suitable than 8.1, or are you finding everything working as expected with PHP 7.4?

Hi @brmartinez,

Just to keep you updated on this I’ve been checking a clean WordPress site with PHP 8.1 and only Site Kit installed. In my case I don’t encounter any dashboard errors or the same experience.

If you wish to update to PHP 8.1 once more you can use the same steps as previously suggested, with the Health Check & Troubleshooting plugin to determine a possible multi plugin conflict. Alternatively, PHP 8.0 might be most suitable given WordPress isn’t full ready for 8.1 just yet.

I’ll close this support topic, however, be sure to reach out if you have any further queries.

Thank you, but there’s another plugin that my theme uses (Powerkit Tools) that does not support 8.1. As soon as it’s developer updates it, I’ll give it another try, ok?

Sounds good! I haven’t used Power Kit tools myself however it could be a multi plugin conflict with that particular PHP version. Enjoy your weekend.