Site crashes on iOS when zooming

  • Resolved cberg88

    (@cberg88)


    4 years ago

    Found an issue when I zoom in and out on the homepage of our new website.
    The page “jumps”, and then it crashes and says “A problem repeatedly occurred at ‘myURL’.”
    Can’t seem to reproduce it on any other page on the site.
    Screencap of when the problem occurs: https://youtu.be/jXf8n_nkBq8

    I tried:
    *Disabled all custom CSS
    *Deactivated all other plugins
    *Changed theme from Astra to twenty twenty

    I also tried removing all hover-animations from mobile, but no luck

    And the only time it does not happen is when Elementor is deactivated.

    Also, can’t seem to reproduce the error on either:
    Desktop
    xCode iPhone simulator
    or in chrome responsive testing on desktop.

    It seems to only happen on iPhone (friends can’t seem to reproduce it on android)
    (the problem also occurs in chrome on iPhone, so not an issue with safari)

    Plugins used on site:
    *Akismet Anti-Spam
    *Astra Widgets
    *Contact Form 7
    *Elementor
    *List category posts
    *Mobile Menu
    *Page scroll to id
    *Popup Maker
    *Really Simple SSL
    *Terms and Conditions Popup for WooCommerce
    *WooCommerce
    *WooCommerce Easy Booking
    *Wordpress Importer
    *Yoast Duplicate Post

    Info from Elementor-System info:
    https://pastebin.com/iGzSd4uE

    Can’t find any errors in console on desktop either.

    The page I need help with: [log in to see the link]

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  • Thread Starter cberg88

    (@cberg88)

    After some more testing I think I found that the problem lies in the background slideshow in the top section.

    And the reason I believe why it takes a couple of times of zooming for it to break, is that when you zoom out at the same time as the slideshow is changing image the site breaks.

    Hi,

    Thank you for contacting us and for your patience. I am glad to hear that you could solve the issue. Can you please confirm that it works when you remove the slideshow in the top section?

    Also thank you for the feedback that you provided to us, we will check to see if there is any issue of that kind on our side.

    Kind regards,
    David

Viewing 2 replies - 1 through 2 (of 2 total)
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