Site crashes, cant access..

  • Resolved GeneralReason

    (@generalreason)


    8 years, 6 months ago

    I had recently installed the plugin. All was working fine until I enabled the options; Data Inspector
    PHP Errors, Request Log & Sandbox, then my site crashed… blank page. I cant access the site no more. I have to rename the plugin folder for the plugin to be deactivated in order to gain access back. I also cant re-install the plugin to go back and change those options. How can I get the plugin back to default settings. What options was I not suppose to select?

    • This topic was modified 8 years, 6 months ago by GeneralReason.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WPWhiteSecurity

    (@wpwhitesecurity)

    Hello generalreason,

    Thank you for showing interest in our plugin and sorry to hear you encountered such problems.

    First of all I’d like to point out that as advised on the plugin, these options should only be enabled on testing / development sites because they can be the result of unintended problems (as happened it seems).

    Though we can still solve the issue. Can you please delete the following tables from your WordPress database and retry to install the plugin please?

    wp_wsal_metadata
    wp_wsal_occurences
    wp_wsal_options

    Once you delete these tables you should be able to re-install the plugin.

    Please keep us posted.

    Thread Starter GeneralReason

    (@generalreason)

    Workaround works.
    thanks

    Plugin Author WPWhiteSecurity

    (@wpwhitesecurity)

    Glad all is working. Do not hesitate to get in touch in case of any further queries.

    Thank you for using our plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
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