Site crashes after every single update

  • Resolved ptstockley

    (@ptstockley)


    3 years ago

    Hi,

    Can I get some assistance please,

    My server uses Installatron to install and maintain my WordPress site: https://tulevaisuudenjohtaminen.fi/

    Automatic updates occur when there are updates available.

    The Events Calendar has multiple updates and since the beginning of this year. TEC will not update via automatic updates. After failing to update, the site goes into maintenance mode. I have had to restore backups dozens of times because of this.

    Manual updates will often fail also, and keeping TEC updated is becoming a real chore.

    I ask TEC support to help me solve this problem, otherwise I will have to switch to a different calendar tool.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jaime

    (@jaimemarchwinski)

    Hi @ptstockley

    Sorry to hear that you are experiencing this issue!

    Automatic updates are available for our premium plugins, which is why you may be seeing this issue. You can read more about automatic updates here: https://theeventscalendar.com/knowledgebase/k/automatic-updates/

    I hope that helps!

    Thanks,
    Jaime

    Thread Starter ptstockley

    (@ptstockley)

    Hi @jaimemarchwinski,

    Thank you for your answer.

    I read the page that you linked to, and I can see that the updates are available. I have also checked that the licences are in order (I have paid for the Filter Bar addon)
    However, my site uses a tool called “Installatron” which automatically performs WP-plugin updates for me daily, if there are updates available.

    For some reason, whenever there is a TEC update, the Installatron automatic update always fails, causing all other available plugin/theme updates to fail also.
    When I receive the error message, from Installatron, I start the update manually and that will often fail too, causing me to restore the latest backup and try again until successful. Sometimes this can require 3-4 restores and retrying manual updates.

    Have TEC restricted other tools from updating their plugin, just to that automatic updates can be behind a premium paywall?

    • This reply was modified 2 years, 10 months ago by ptstockley.

    Hi @ptstockley

    Can you try manually downloading the plugin update files and then installing the update manually by yourself?

    Also, can you speak with your hosting provider to see if Installatron can be configured to exclude our plugins from its auto-updates?

    Best regards,

    Marho

    Plugin Author Gustavo Bordoni

    (@bordoni)

    Hi @ptstockley,

    Since we haven’t heard from you in a while on this topic we will assume that the problem was fixed or is no longer applicable and with that I will mark this as resolved.

    If that is not the case, please let me know and I will gladly remove the “Resolved” tag and try to help you further. Or you can create a new topic with the problem if you prefer.

    Best Regards,

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Site crashes after every single update’ is closed to new replies.

Tags