Site crashed after last update, cant login

Hi @willoftheweb,

Ugh, I am sorry to hear that. If you have access to your files (ie over SSH or FTP) then you can go into the /wp-content/plugins/ directory and rename or remove the koko-analytics directory there to get your site working again. (This will not delete your stats data.)

Your PHP error log will contain details on the exact error that occurred. I have already reverted the update until we get to the bottom of this. Do you happen to know your PHP version number by any chance?

Best,
Danny

PHP 7.4.33

thrown in /home/customer/www/mysite.ie/public_html/koko-analytics-collect.php on line 17
[14-Jan-2025 02:38:39 UTC] PHP Warning: require_once(/home/customer/www/mysite.ie/public_html/wp-content/plugins/google-site-kit/includes/Modules/Analytics_4/Advanced_Tracking/Script_Injector.php): failed to open stream: No such file or directory in /home/customer/www/mysite.ie/public_html/wp-content/plugins/google-site-kit/includes/loader.php on line 43
[14-Jan-2025 02:38:39 UTC] PHP Fatal error: require_once(): Failed opening required ‘/home/customer/www/mysite.ie/public_html/wp-content/plugins/google-site-kit/includes/Modules/Analytics_4/Advanced_Tracking/Script_Injector.php’ (include_path=’.:/usr/local/php74/pear’) in /home/customer/www/mysite.ie/public_html/wp-content/plugins/google-site-kit/includes/loader.php on line 43
[21-Jan-2025 14:43:56 UTC] Cron reschedule event error for hook: koko_analytics_aggregate_stats, Error code: invalid_schedule, Error message: Event schedule does not exist., Data: {“schedule”:”koko_analytics_stats_aggregate_interval”,”args”:[],”interval”:60}

• This reply was modified 1 month, 1 week ago by WillOfTheWeb.

Hi Will,

Thank you – that explains. We have reverted the update, are working on a fix and will push a working version (1.6.3) out once fully fixed!

Sorry for the hiccup.

Best,
Danny

No problem, glad you guys are on the ball ??