Site crash after updating woocommerce

  • Resolved wavo

    (@wavo)


    6 years, 9 months ago

    Hi,

    The site was working perfectly fine.

    I have been through all the plugins and disabled one by one.

    The only time the sire crashes is when I update woocommerce to a newer version. It is currently running 2.4.8 and works ok, the only problem I have is that the product descriptions are no longer showing!

    So I am guessing i need to update to a newer version of woocommerce for the product descriptions to work with third part plugins.

    I am unable to update though, I have disabled all other plugins and just tried to update woocommerce and it still crashes the site and i have to go back in through ftp and delete woocomerce and install an older version pre 3.0

    All other plugins are up to date and wordpress is up to date and the theme is up to date yet woocommerce just crashes and refuses to show the product descriptions

    Does anybody have any ideas?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    You probably have a theme or plugin that is not compatible with the newest version of WooCommerce; they might be referencing a deprecated function.

    First, you should copy the site to a staging environment to make sure you don’t take down your store. This gives you time to test everything before going live, anyways.

    Second, update your WooCommerce extensions *before* updating WooCommerce itself. If you still receive a Fatal Error review your server’s error logs for the exact error message to determine where it’s coming from.

Viewing 1 replies (of 1 total)
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