[site].ca returns NET::ERR_CERT_COMMON_NAME_INVALID

  • Resolved tkjgnws

    (@tkjgnws)


    4 years, 8 months ago

    When I go to my address bar and type thero.ca, I receive

    NET::ERR_CERT_COMMON_NAME_INVALID

    as an error. It looks like the cert generation has an issue with the wildcard or something. specifically, it says:

    Subject: *.web-hosting.com seems to be something of an issue.

    when I use google search, and search for thero, and click it, it loads fine.

    Is there any way to fix this without paying for a cert?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WP Encryption SSL

    (@gowebsmarty)

    @tkjgnws That means you have generated SSL certificate for www version of your domain and the non-www version of your domain is causing error like this. You can generate SSL for both www & non-www version of your domain following the below instructions and install it on your server/cPanel in order to fix this –

    How to install SSL for both www & non-www

    Thread Starter tkjgnws

    (@tkjgnws)

    Thank you for your followup. When doing this process, I receive the following error after clicking to generate the SSL:

    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    WHen I go to my admin email, I received no message (as of yet, this was only 5 minutes ago). The site still loads correctly, and I am also able to access wp backend.

    Do you have an idea what might be happening? It could be that I do not have www and non www enabled.. i am not sure?

    Plugin Author WP Encryption SSL

    (@gowebsmarty)

    @tkjgnws Please enable WP debug in wp-config.php file of your WordPress directory and run the above said process. Let us know what error you see on screen.

    You can enable WP debug as below:

    define(‘WP_DEBUG’, true);

    Thread Starter tkjgnws

    (@tkjgnws)

    OK, so I enabled debug, then to be sure I went through and removed all plugins (even though they were disabled before), including this one. Reinstalled this one, did the steps above, and no error. Worked fine! Thank you.

    So does this mean that every 90 days when I need to renew manually, I need to follow this process to keep non www operating?

    Plugin Author WP Encryption SSL

    (@gowebsmarty)

    @tkjgnws You can upgrade to our Premium version for full automation including auto renewal of SSL certificates every 90 days.

Viewing 5 replies - 1 through 5 (of 5 total)
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