Site breaks when updating

  • Resolved Dumel

    (@dumel)


    4 years, 3 months ago

    Greetings ??

    I have always kept my plugin updated but a month or so ago WP Datepicker version 1.7.1 started breaking my site if I update the plugin. I have waited for future updates but now we are also getting broken link warnings in our SEO reports because we are still using version 1.7.1. So I am now forced to find a solution.

    If you have a look at the site https://stay.dumel.co.za/ the problem is that when I update WP Datepicker, all the accommodation listings completely disappear. I have turned off other plugins and have narrowed it down to the datepicker. I am sure it is not caused by any other plugin.

    Please assist ??

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Fahad Mahmood

    (@fahadmahmood)

    @dumel please share a public URL or provide the access key through our contact page because your website is in maintenance mode. We are unable to check the problem. We are eager to improve our plugins.

    Thread Starter Dumel

    (@dumel)

    Hi Fahad. So sorry about that. I have taken it off maintenance mode. You will probably not see the accommodation listing – you may see a message “You don’t have access to see properties! Please login or register first”. That is fine though. When I update the plugin I cannot see that message or the search filter above it.

    @dumel Please share a screenshot or a video of your issue. It will help us to diagnose and fix your issue.

    Thanks & Regards
    Team ibulb.work

    Thread Starter Dumel

    (@dumel)

    Here is a video explaining everything. Note (as I mentioned above) that you may not see the full listings if you are not logged in.

    Regards,
    Hennie

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    Dear Hennie,

    I just watched your video and visited both websites as well. Your support personnel will inform you about the chat I had with her. Further we can proceed this troubleshooting.

    Thanks,
    Fahad

    Thread Starter Dumel

    (@dumel)

    Hi Fahad. I have not had a response after I sent the video. you mentioned someone spoke to our “support personnel” but they are chat agents and have nothing to do with the maintenance of the site. Can you please send me the feedback that you send them?

    Thank you
    Hennie

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    Dear Hennie,

    Please reach me through the following URL
    https://demo.androidbubble.com/contact/

    Or through Slack directly. I am surprised that how your issue got delayed. I will wait for your query and will be with you asap.

    Thanks,
    Fahad

Viewing 7 replies - 1 through 7 (of 7 total)
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