site breaking after updating the plugin

  • Resolved Shoyeb Shaikh

    (@shoyshai)


    3 years, 4 months ago

    hi please resolves the error

    wp-content/plugins/yith-woocommerce-advanced-reviews/plugin-fw/yit-plugin.php. Error message: require_once(): Failed opening required ‘includes/class-yit-help-desk.php’

    in your plugin its breaking the site.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Same happened on my client’s website after updating from 1.5.6 to 1.5.7
    Had to rollback to previous version to get the site back online.

    Note they are using WooCommerce version 4.8.0 so maybe backwards compatibility is the issue.

    Same here!

    open the below file
    wp-content/plugins/yith-woocommerce-advanced-reviews/plugin-fw/yit-plugin.php

    in that comment out the line number 28
    require_once ‘includes/class-yit-help-desk.php’;

    like this
    //require_once ‘includes/class-yit-help-desk.php’;

    this file doesn’t exist and I assume the code is mistakenly placed there. this file is not included in the previous version as well so no harm in commenting it out. I guess the dev will update it properly in the next version.

    Thread Starter Shoyeb Shaikh

    (@shoyshai)

    ok thanks ! this resolves the issue

    Plugin Support Fran Mendoza

    (@franmglez92)

    Hello there,
    hope you all are doing well! ??

    Sorry for the inconvenience, we have fixed the error and a new version will be available in the next hour.

    Thank you very much for your patience!

    Have a nice day!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘site breaking after updating the plugin’ is closed to new replies.