Single wordpress site in two languages and chat widget language

  • Resolved Oby.

    (@oby4455)


    5 years ago

    Hello,

    I have a website in two languages, French and English. I do not have two separate website for each language rather it is a single website with only one wordpress installation. When entering the website there is a static page with no menu and you are asked to choose which language you want select. Then the menu and pages are translated depending on which language you chose.

    Is there a way to show the widget in French for the French section of the site? And show it in English for the English section?

    I thought to install the plugin twice, one install in the plugin directory and the second install in a different one. Then maybe exclude the French chat widget on the English pages and vice versa?

    I also saw it was possible to customize the chat widget with custom CSS. Maybe it is possible to ask the customer which language they want to use ?

    Just some thought.

    Thank you for your help!

    • This topic was modified 5 years ago by Oby..
    • This topic was modified 5 years ago by Oby..
Viewing 1 replies (of 1 total)
  • Plugin Author zohosalesiq

    (@zohosalesiq)

    Hello!

    SalesIQ’s live chat widget has the ability to load the widget language based on the language selection done by the visitors in the website. Also, you mentioned that your website has the auto translation option in which the visitor will be provided with the option to select ‘English’ or ‘French’. So, if the visitor selects ‘English’, the content in the chat widget will load in English. In case, if the selection is ‘French’, the chat widget will load in French.

    There is no need to add separate SalesIQ scripts or plugin, you can just go to SalesIQ Settings -> Websites -> select the website -> Live Chat Widget -> click on ‘Chat Window’ on the top left corner -> Configurations -> Modify the Chat Window Language -> select as ‘Website language’. This will make the content in the chat widget/window to load based on the website language.

    Also, you can use this API to set the chat widget/window language.

    Regards,
    Aslam | Team SalesIQ

Viewing 1 replies (of 1 total)
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