Single product looks correct in Customize mode, incorrect in regular mode

  • Resolved jcconnell

    (@jcconnell)


    3 years, 11 months ago

    On single product pages, the images are displayed above the product details/selection/Add-to-cart button.

    If I switch to the customize mode and visit a single product page, it displays correctly (and responds correctly to changes in screen size). By correctly, I mean that the image gallery is on the left with the product description/selection/Add-to-cart on the right. Any ideas how to fix this?

    Example of the described issue:

    View post on imgur.com

    Example of same page with “Customize” active. This is the desired outcome:

    View post on imgur.com

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    1. First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like?Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    2. Second, I would suggest installing a plugin called?Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.
    Thread Starter jcconnell

    (@jcconnell)

    Thanks for the reply! Following your directions, it seems that W3 Total Cache was causing the issue. Rather, I suspect it was a conflict with WTC and the Google PageSpeed Nginx module.

    Anyway, the issue is resolved and Google PageSpeed thinks it’s loading a bit faster. Win win!

    Thank you!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Happy to help ??

    That’s wonderful! If you have any further questions, you can start a new thread.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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