Single product image thumbnail not clickable on shop page

  • Resolved wovenheritagegh

    (@wovenheritagegh)


    2 years ago

    Hello, I noticed that my single product image thumbnail on my shop page is not clickable, products with multiple images are clickable on shop page but not products with one image. This can be a problem for potential customers as they may not know to click the product tittle to view the product, is there a code I can add to my website to correct this? please assist.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Igor H

    (@ihereira)

    Hi,

    I understand when there is one thumbnail, it is not clickable, on the other hand when there are some of them, they are clickable.

    May I have one link to one of the products that are not working?

    And one link to one of the products that work properly?

    That way, we can check this better, looking forward to hearing from you.

    Thread Starter wovenheritagegh

    (@wovenheritagegh)

    Thank you for getting back to me.

    One this page : https://wovenheritagebasket.com/product-category/woven-bike-basket/?v=6848ae6f8e78 you will find that products with one image do not have clickable thumbnail images, but products with multiple images are clickable by their thumbnails. You can just hover on the products to see the ones with single and multiple images. Thanks much

    Hi @wovenheritagegh

    Thanks for sharing the link to your site. I can confirm that products having one image is not clickable on my end.

    Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Hi @wovenheritagegh ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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