Single product builder: description and video

  • Resolved lukiano880

    (@lukiano880)


    1 year ago

    Hello.
    In Theme Builder> Single Product, when you add the product description and check “Render as HTML”, the text does not respect the width of the container.
    Another thing is that the content includes a video, the embed does not work.
    When editing the product in Woocommerce, the video loads correctly.
    But in the product builder you don’t see the video, instead the url is shown.
    Only works if embed by Iframe.

Viewing 3 replies - 1 through 3 (of 3 total)
  • wprsupport

    (@wprsupport)

    Hi @lukiano880

    At first, thank you for choosing our plugin and service.

    To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

    Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

    Kind Regards

    Thread Starter lukiano880

    (@lukiano880)

    This is the admin dashboard .
    The first video is inserted by pasting the URL.
    The second video is inserted by pasting the iframe code.
    https://ibb.co/C05wVYv

    Here you can see the result on front.
    The first video is not shown.
    Instead the url is shown
    https://ibb.co/bWZCJbH

    Here you can see how the text exceeds the limit of the container
    https://ibb.co/SxDp9sg

    Link to site
    https://monv.com.ar/producto/armadora-manual-de-empanadas/

    Thank you

    wprsupport

    (@wprsupport)

    Hi @lukiano880

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.remarpro.com

    Kind Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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