Simple product showing “Sold Out” even though it also shows quantity in stock

Hi @panzitta

Thank you for reaching out!

In order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hello, here is the report

### WordPress Environment ###

WordPress address (URL): https://parts4equipment.com
Site address (URL): https://parts4equipment.com
WC Version: 6.9.3
REST API Version: ? 6.9.3
WC Blocks Version: ? 8.3.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: ? 5.8.2 – There is a newer version of WordPress available (6.0.2)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.33
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.85.0
OpenSSL/1.1.1q

SUHOSIN Installed: –
MySQL Version: 5.7.39
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.9.3
WC Database Prefix: wp_
Total Database Size: 29.30MB
Database Data Size: 25.20MB
Database Index Size: 4.10MB
wp_woocommerce_sessions: Data: 6.36MB + Index: 0.15MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.36MB + Index: 0.26MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.08MB + Index: 0.05MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.50MB + Index: 0.14MB + Engine MyISAM
wp_eum_logs: Data: 0.29MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 7.88MB + Index: 0.12MB + Engine MyISAM
wp_postmeta: Data: 5.01MB + Index: 1.61MB + Engine MyISAM
wp_posts: Data: 1.59MB + Index: 0.21MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_shipment_batch_process: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
wp_terms: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wp_term_relationships: Data: 0.07MB + Index: 0.14MB + Engine MyISAM
wp_term_taxonomy: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wp_usermeta: Data: 0.42MB + Index: 0.23MB + Engine MyISAM
wp_users: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
wp_wc_order_stats: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_weforms_entries: Data: 0.06MB + Index: 0.02MB + Engine MyISAM
wp_weforms_entrymeta: Data: 0.53MB + Index: 0.11MB + Engine MyISAM
wp_woo_shippment_provider: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wrc_caches: Data: 0.10MB + Index: 0.06MB + Engine MyISAM
wp_wrc_relations: Data: 0.03MB + Index: 0.07MB + Engine MyISAM
wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 1.01MB + Index: 0.21MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.18MB + Index: 0.05MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM

### Post Type Counts ###

attachment: 447
custom_css: 4
footer: 1
header: 6
megamenu: 3
nav_menu_item: 47
page: 12
post: 1
product: 507
revision: 455
shop_order: 451
shop_order_refund: 9
title_section: 3
wpforms: 1
wpuf_contact_form: 1
wpuf_input: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

FiboSearch – AJAX Search for WooCommerce: by FiboSearch Team – 1.20.0
Akismet Anti-Spam: by Automattic – 5.0
Clicky Analytics: by Alin Marcu – 1.7
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2
Enovathemes add-ons: by Enovathemes – 2.2
Envato Market: by Envato – 2.0.7
WPBakery Page Builder: by Michael M – WPBakery.com – 6.2.0
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.6
Really Simple SSL: by Really Simple Plugins – 5.3.4
reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.37
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Slider Revolution: by ThemePunch – 6.2.3
Easy Updates Manager: by Easy Updates Manager Team – 9.0.13
Transients Manager: by WPBeginner – 2.0.3
weForms: by weForms – 1.6.14
Advanced Shipment Tracking for WooCommerce: by zorem – 3.4.7
WooCommerce Backorder Manager: by jeffrey-wp – 2.3
WooCommerce Paya Gateway: by Andrew Benbow – 3.3.9
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.1.1
WC Hidden Order Meta: by Andrew Benbow – 0.0.2
WooCommerce: by Automattic – 6.9.3
Yoast SEO: by Team Yoast – 19.4
WP File Manager: by mndpsingh287 – 7.1.6
WP REST Cache: by Acato – 2022.2.1

### Inactive Plugins (1) ###

Store Toolkit for WooCommerce: by Visser Labs – 2.3.8

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.2
WP REST Cache – Must-Use Plugin: by Richard Korthuis – Acato – 2018.2.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #5321 – /replacement-parts/
Cart: #10 – /cart/
Checkout: #11 – /checkout/
My account: #12 – /my-account/
Terms and conditions: #2184 – /terms-and-conditions/

### Theme ###

Name: Mobimax Child
Version: 1.0
Author URL: https://enovathemes.com
Child Theme: ?
Parent Theme Name: Mobimax
Parent Theme Version: 5.0
Parent Theme Author URL: https://www.enovathemes.com
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-09-23 13:04:37 +00:00
Options: ?
Notes: 86
Onboarding: completed

### Action Scheduler ###

Complete: 287
Oldest: 2022-08-22 18:32:20 +0000
Newest: 2022-09-22 17:17:50 +0000

Pending: 2
Oldest: 2022-09-22 17:18:26 +0000
Newest: 2022-09-22 18:57:46 +0000

### Status report information ###

Generated at: 2022-09-22 17:18:24 +00:00
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Hello!

As a recommendation, will be good to update WordPress to the latest version as well.

Is this affected product, a simple or variable product? Can you share a screenshot of the product settings?