Simple, Customizable and Unobtrusive

WP Live Chat Support is really great to use. It’s one of the few that actually nails it, and it’s different in the way that it displays the chat feed. Pinned to the side of the window, it allows for a full view of the conversation, something that other live chat/support plugins are catching on to lately.

I’ve been able to customize it fully without any poorly-written code getting in the way.

Bonus: no ‘!important’ declarations! ANYWHERE! The plugin devs obviously value well-written code and know what NOT to do… I’m looking at you… yeah, you know who you are… writing that nasty code that makes absolutely no logical sense whatsoever.

I would encourage those who use this plugin to fork over the extra couple of bucks for the Pro version and extensions. They really come in handy and make the plugin a full-featured, well-rounded choice for chatting quickly and painlessly with potential customers right from your website. Having the chats occur right from your WordPress Dashboard—rather than some 3rd party website—is honestly the most organized way of doing things.

I didn’t get the Cloud Server extension, but it seems like the smart thing to do: store your chat data externally for safe-keeping, protecting it all with SSL. Apparently there’s a nice performance boost, too.

All in all, after surveying the options out there for this sort of functionality (and believe me… I searched high and low, and tried at least a dozen options), WP Live Chat Support offers the best bang for the buck (FREE!) and they execute on it very, very well. Kudos to Code Cabin for producing a best-of-breed plugin for WordPress!