Signup Response Email being sent multiple times

Is it happening on every new signup?

Thanks for getting back to me so quickly!

I don’t think it’s happening on every one – I would have had a lot more complaints if it was. I think one other person mentioned this issue a couple of weeks ago. (I have about 4,500 signups so far, and it didn’t happen to me in my testing).

Here’s the page if you want to take a look? https://www.eatingrules.com/october-unprocessed-2013/

Thanks,
Andrew

Hey xnau,

I just had another person tell me they’ve been getting multiples of the signup confirmation email. She filled out the form on September 30th, and she’s been continuing to receive them (today’s October 4th).

Any ideas?

Thanks again,
Andrew

Andrew, See my email to you, I can’t really solve this one without more information.

Hi Xnau –

I never received your email. Ack! Can you please re-send? andrew-at-eatingrules-dot-com. Thanks.

As for the two people who have reported the issue, I removed their records and re-added them and the problem did not reoccur. So at least I have a way to stop it if it happens again.

One person sent me a list of all the times she received the confirmation email. Very strange – I’m not seeing a pattern, and I’d be surprised if it helps troubleshoot, but here goes:

Sept 30
9:34pm
9:43pm
9:45pm
9:48pm
10:07pm
10:24pm

Oct 1
4:36am
5:00am
8:32am

Oct 2
7:10am
4:42pm

Oct 4
6:44am

If there’s other info I can get you, just let me know.

Thanks again,
Andrew

Hi Xnau,
I am experimenting the same problems.
did you solve the issue or is it still there?

at this moment I have only one user complaining about receiving multiple signup response email messages. I had to remove her from the database.

are there any workarounds or bugfix for this?

thank you in advance.
Carlo

There is something you can try:

On line 173 of c/asses/PDb_Signup.class.php you’ll find:

set_transient( 'signup-'.$this->participant_id, 'sent', 120 );

The 120 is the number of seconds to prevent an email from being sent…you can just set that to a really high number (31536000 = 1 year) and the email can only be sent once within that time frame.

I got this fixed in the next release, but this will prevent that in the meanwhile.